Job Title: IT Network Engineer (Fortinet Specialist)Location: Greer, SC/Greenville, SC
Job Type: Full-Time
Reports To: Director, Technology Services
Job Summary: We are seeking a skilled and detail-oriented Network Engineer with specialized experience in Fortinet products to join our IT team. The successful candidate will be responsible for designing, implementing, managing, and troubleshooting network infrastructure with a primary focus on Fortinet technologies. In addition, the candidate will also be responsible for assisting with Tier 2 help desk requests, ensuring that network and other related issues are resolved promptly and effectively.
Key Responsibilities: - Fortinet Network Management:
- Design, configure, and maintain network security devices, including FortiGate firewalls, FortiAnalyzer, FortiManager, and other Fortinet products.
- Monitor and analyze network traffic to ensure optimal performance and security.
- Implement and manage VPNs, intrusion prevention systems (IPS), and other security protocols using Fortinet solutions.
- Stay updated on the latest Fortinet technologies and best practices to continuously improve network security.
Network Infrastructure Support: - Manage and support the overall network infrastructure, including routers, switches, wireless access points, and other networking devices.
- Perform regular network assessments and audits to ensure compliance with security policies and standards.
- Troubleshoot and resolve network-related issues to maintain system uptime and performance.
Tier 2 Help Desk Support: - Provide Tier 2 support for network-related help desk requests, including connectivity issues, VPN access, and security incidents.
- Collaborate with Tier 1 support to escalate and resolve complex issues in a timely manner.
- Document and track help desk requests using the company's ticketing system, ensuring that issues are resolved within the defined SLA.
Documentation and Reporting: - Maintain accurate and up-to-date documentation of network configurations, changes, and procedures.
- Generate reports on network performance, security incidents, and help desk metrics.
- Provide training and support to IT staff on Fortinet products and network troubleshooting techniques.
Collaboration and Communication: - Work closely with other IT team members to support overall IT operations and initiatives.
- Communicate effectively with non-technical stakeholders to explain network issues and solutions.
- Participate in on-call rotation and respond to network emergencies outside of regular business hours.
Qualifications: - Education: Bachelor's degree in Computer Science, Information Technology, or a related field preferred.
- Experience:
- 3+ years of experience in network administration, with a focus on Fortinet products.
- Proven experience in supporting and managing FortiGate firewalls and other Fortinet technologies.
- Previous experience in a help desk or technical support role, with a strong understanding of Tier 2 support responsibilities.
- Certifications: Fortinet NSE certifications (e.g., NSE 4 or higher) preferred.
- Technical Skills:
- Strong knowledge of networking protocols (TCP/IP, DNS, DHCP, etc.).
- Experience with VPNs, VLANs, and network segmentation.
- Proficient in network monitoring and management tools.
- Familiarity with ITIL processes and service management tools.
Personal Attributes: - Strong problem-solving skills and attention to detail.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
Benefits: - Competitive salary and benefits package.
- Opportunities for professional development and certification.
- Supportive and collaborative work environment.
This job description is designed to provide a general overview of the position and is not exhaustive. Additional responsibilities and duties may be assigned as needed.