The Melrose Georgetown Hotel One Touch Reservation Agent

Washington, Washington DC

Remington

What you will be doing

Make reservations for all future guests for the hotel, restaurant, and spa, using up-selling techniques to maximize revenue. Understand the selling strategy for the hotel by knowing the status of room inventory and follow it closely to ensure the reservations are accepted for the correct rates and dates.
Prepare group guest lists prior to arrival.
Dispatch all guest requests using the designated program to the proper departments. Follow up with the department and/or guest to ensure the completion of the request.
Efficiently operate PBX and accurately connect incoming calls in a professional and efficient manner.
Educate incoming guests of hotel amenities and services available to them during their stay. Inform guests of the variety of entertainment and restaurant venues in the local community, offering value to their stay.
Pay rate: 20.00 hourly (USD)

What we are looking for

Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
Strong organizational skills with attention to detail.
High work ethic and self-initiative, effective multi-tasking skills.
Friendly and professional phone etiquette, with a strong ability to assist guests.
Ability to handle guest inquiries and complaints with patience and professionalism.
Self-motivated and able to work independently with minimal supervision.
Active listening skills with a proactive and solutions-oriented approach.
Experience with OPERA CLOUD is a plus but not required.
May be required to work varying schedules to include nights, weekends, and holidays.
Basic knowledge of hospitality and experience in handling reservations and payments accurately.
Someone who enjoys working as and being part of a team that provides great experiences for our Guests.

Date Posted: 08 May 2025