About Agilea Solutions Agilea Solutions provides technical platforms and managed services that transform enterprise systems, helping companies focus on their core business. As a minority-female-owned business, we offer unique perspectives and cutting-edge technologies to our clients. Our human-centric, tech-forward approach empowers clients to focus on what matters most.
Key offerings include: - Workerbee: Digital marketplace connecting vetted gig talent with companies needing work completed on their enterprise technology.
- TestAssure: Automated testing for payroll and timekeeping compliance.
We are TestAssure: At TestAssure, we are transforming how enterprises manage compliance and adopt payroll and timekeeping technology. Our journey began from witnessing firsthand the challenges businesses face with implementing and managing complex workforce management systems. We knew there was a better solution. TestAssure was born to automate the tedious and error-prone testing processes that hinder progress. By providing seamless and reliable automated testing, we empower businesses to confidently upgrade their systems and accelerate their growth.
Our team is driven by a spirit of innovation and a commitment to excellence. We believe in creating a supportive environment where every member's input is valued, fostering a culture of continuous improvement. At TestAssure, your role is integral to driving positive change and delivering real value to our clients.
About the Role: We are looking for a
Customer Success Manager (CSM) to build lasting relationships with our clients and ensure they maximize the value of our software testing solutions. As a CSM, you will be the primary point of contact for customers post-sale, driving
adoption, retention, and overall satisfaction.
What You'll Get to Do: - Act as the primary relationship manager for assigned customers, ensuring a seamless onboarding and ongoing success.
- Drive product adoption by providing training, support, and best practices to maximize value.
- Monitor customer health metrics, proactively addressing risks and identifying expansion opportunities.
- Collaborate with sales, product, and support teams to enhance the customer experience.
- Conduct regular check-ins, QBRs (Quarterly Business Reviews), and provide strategic recommendations.
What You'll Bring to the Role: - 3+ years of experience in a Customer Success, Account Management, or related role (preferably in SaaS, tech, or B2B software).
- Strong relationship-building and problem-solving skills.
- Comfortable with HubSpot and other CRM tools and customer success platforms.
- Excellent verbal and written communication skills with the ability to explain technical concepts clearly.
- Ability to analyze customer data and provide insights to drive success.
- Experience in software testing, DevOps, or QA-related solutions is a plus.
What We Value: At TestAssure, we are passionate about disruptive technology, welcoming constant change, and making a real difference. To be successful you will bring:
- Eagerness to Learn: Be energetic to learn and work hard, while having fun and growing.
- Excellent communication skills: Foster an environment of excellent communication, ensuring transparency and clarity.
- Commitment to teamwork: Emphasize the value of teamwork and collaboration.
- Strong sense of ownership: Take ownership of your work and contribute to the overall success of the team and the company.
- Professional integrity: Uphold high standards of professional integrity, creating an atmosphere of trust.
Join TestAssureand be a part of a team where your contributions are valued and your potential is unleashed. Apply today.