Title: ServiceNow Test Manager
Position Type: Contract 30+ Months (Long-Term)
Location: Releigh NC
Qualifications
ServiceNow certifications: CSA, Implementation Specialist, or Application Developer.
Experience with ServiceNow's Test Management module.
ISTQB or Certified Agile Tester (CAT) certification.
Background in cloud or managed services environments (MSP experience a plus).
Familiarity with Salesforce, ITSM, or ITIL frameworks (ITIL v3 or v4 certification desirable).
Experience with load/performance testing tools.
Responsibilities
Develop and lead a comprehensive testing strategy across all phases of the SDLC-functional, regression, integration, performance, and user acceptance testing (UAT).
Define and manage detailed test plans, test cases, and scripts aligned with business requirements and ServiceNow best practices.
End-to-end testing process, including defect triage and resolution, in coordination with developers and business analysts.
Leverage ServiceNow Automated Test Framework (ATF) and other tools to streamline and scale test automation.