TEMPORARY AIDE - Licensing Specialist - Division of Gaming
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TEMPORARY AIDE - Licensing Specialist - Division of Gaming
Salary
$23.27 Hourly
Location
Lakewood, CO
Job Type
Temporary (9 months or less)
Job Number
TGA-80863-02.2025
Department
Department of Revenue
Division
Enforcement - Gaming
Opening Date
03/26/2025
Closing Date
4/4/2025 5:00 PM Mountain
FLSA
Determined by Position
FLSA Status
Non-Exempt; position is eligible for overtime compensation.
Department Contact Information
Marie Besgrove, HR Analyst
Type of Announcement
This is a temporary position. Applications will be considered from residents and non-residents of Colorado.
Primary Physical Work Address
1707 Cole Blvd., Suite 300, Lakewood, CO, 80401. THIS TEMPORARY POSITION WORKS IN THE OFFICE ONLY.
How To Apply
Please submit an online application for this position at Reach out to the Department Contact to apply using a paper application, including any supplemental questions. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed.
- Description
- Benefits
- Questions
Department Information
This is a temporary position. Applications will be considered from residents and non-residents of Colorado.
This announcement has been re-opened with a closing date of April 4, 2025 at 5:00pm. Current applicants are not required to reapply.
The mission of the Colorado Department of Revenue (CDOR) is to become a trusted partner to every Coloradan to help them navigate the complexities of government so they can thrive. We are driven by our values of service, teamwork, accountability, integrity, and respect.
The vision of the department is to empower businesses and individuals through quality customer service, innovation, and collaboration. We celebrate diversity and support an equitable and inclusive culture. We embrace our differences because we believe this brings innovation to our work. For more exciting information about the Department of Revenue, please enjoy this brief video .
Description of Job
TheDivision of Gamingis looking for aTemporary Aide (Administrative Assistant III) to join the team. POSITIONS WORKS IN THE OFFICE a typical day for this person would include managing the applications process for the Division of Gaming. These responsibilities include accepting and processing applications, receiving payment for services, maintaining records, and handling customer service. If you have in-depth experience working with a diverse customer clientele in a licensing or regulatory environment, then this is the perfect opportunity for you.
Primary Duties:
Application Processing
- Establishes procedures to receive and process all ownership applications.
- Ensures applications are complete, have proper fees, and are processed in the database.
Prepares reference letters, conducts computer checks on applicants and generates renewal notices.
- Issues licenses after Director or Commission approval.
Records Processing
- Develops scanning and indexing standards and procedures.
- Scans all correspondence relating to license files.
- Ensures staff are meeting standards by reviewing scanned files.
Licensing Customer Service
- Performs license application processing.
- Conducts background checks to determine statutory and regulatory suitability of applicants for a support gaming license.
- Interviews and consults applicants with problems that would prevent suitability in order to gain compliance with suitability requirements.
- Fingerprint applicants.
Disciplinary Actions
- Finalizes all disciplinary actions taken by the Division or Commission against licensees.
- Ensures the outcome of disciplinary action is accurately reflected in the licensing database and scans all documentation.
Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights
Residency Requirement:
This posting is open to current and non-current residents of the State of Colorado at the time of submitting your application. However, if you are selected and accept the position, you will be required to establish residence in the State of Colorado.
Three years of General Clerical experience.
General Clerical work experience is typically performed by office clerks and/or administrative assistants this includes, but is not limited to tasks such as:
- Experience providing exceptional customer service in the call center and/or online; interfacing with a variety of people from many levels within the organization and community.
- Data Entry including: entering information into a program or database (appointments, contact information, customer records)
- Regular, daily work responsibilities utilizing equipment and software used in offices (E-Mail, Microsoft Office programs (Word, Excel, PowerPoint), Google Apps, Adobe Acrobat Pro, etc.)
- Regular, daily work responsibilities utilizing computer systems, scanners, printers, copiers, fax machines and other technologies
- Typing professional emails, letters, reports, briefings, forms, memoranda, etc.
- Reviewing and comparing data for accuracy and completeness. Gathering specified information and compiling routine reports
In order to be considered for this position, your general clerical and/or call center experience must be documented on your application. (Part-time experience will be pro-rated.)
Substitutions:
College or university coursework in Business Administration, Accounting, Public Administration, Political Science, or similar field may substitute for the required experience on a year-for-year basis.
Preferred Qualifications:
The preferred candidate will possess the following qualifications:
- Fluency in Microsoft Office Suite (Word, Excel, Access), Gmail and Google Applications and Adobe Acrobat Pro, and the ability to quickly learn other software systems.
- The demonstrated ability to communicate clearly using a variety of tools.
- The demonstrated ability to pay attention to detail and analyze the information to determine an outcome.
- Exceptional Customer Service.
- Proven ability to accept supervision.
- Attention to detail.
- Proven success to organize and track workload.
Conditions of Employment with the CDOR :
Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence.
As a condition of employment with the CDOR, all personnel must file all necessary Colorado Individual Income Tax (CIIT) returns and pay tax obligations, therefore all employees must undergo a pre-employment evaluation of their tax records/accounts to ensure compliance with this policy. Final candidates must also complete a successful background investigation and reference check prior to appointment. Certain positions based on duties may require scheduled background investigations .
Minimum Qualification Screening
A Human Resources Analyst will only review the work experience/job duties sections of the online job application, to determine whether you meet the minimum qualifications for the position for which you are applying. Only complete applications submitted before the closing date of this announcement will be reviewed.
- Applicants must meet the minimum qualifications to continue in the selection process for this position. Do not use "see resume" or "see attached" statements on your application.
- Cover letters and resumes will not be accepted in lieu of the official State of Colorado online application. Part-time work experience will be prorated.
- List your employment history starting with the most recent job, including part-time, temporary, and volunteer jobs. If more than one job was held with a given organization, list each job held as a separate period of employment.
- Information must be accurate, including dates of employment. If it is found that information provided is falsified, you will not be considered for a job with the State of Colorado and/or may be removed from a job after hire.
- The eligible list established from this posting may be used to fill additional vacancies.
Email Address:
All correspondence regarding your status in the selection/examination process will be conducted via email. Please set up your e-mail to accept messages from "state.co.us" and addresses. It is your responsibility to ensure that your email will accept these notices and/or review your junk mail and spam filtered email.
If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.
Supplemental Information
Equity, Diversity, and Inclusion Compliance
The State of Colorado believes that equity, diversity, and inclusion drive our success . click apply for full job details