TEMP - Customer Service Representative II

Garland, Texas

City of Garland
Apply for this Job
Summary

Responsible for providing entry-level day-to-day administrative and business support to Landfill Department and carrying out administrative responsibilities as established through departmental needs.

Essential Duties and Responsibilities include the following. Other duties may be assigned .
  • Process customer transactions utilizing specialized scale software.
  • Accurately recording weights of incoming waste and monitoring incoming loads for unauthorized waste.
  • Conducts charge, check and cash customer transactions.
  • Inspects conditions in scale house and surrounding area for appearance, cleanliness, and safety.
  • Provide entry level day-to-day administrative and business support.
  • Respond to basic citizen inquiries through answering telephone calls, e-mails or face-to-face communication and direct calls and inquiries to appropriate personnel.
  • Ensures customer compliance with facility rules and notifies supervisors of violations as necessary.
  • Prepare and maintain office files, including office filing Collect and organize data to generate reports, presentations, and assist with research and projects.
  • Maintain department accounting records including invoices, expenses and office supply orders.
  • May send, receive and distribute documents, including faxes and correspondence to appropriate department personnel and customers.
Minimum Qualifications
  • High School Diploma or General Equivalency Diploma (G.E.D.)
  • Up to 1-year related experience
Or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.

Preferred Qualifications

Education/ Experience:
  • Up to 1-year advanced study or training beyond the high school level
  • 1-2 years administrative experience
Knowledge, Skills & Abilities
  • Basic skills in PC and systems application
  • Good customer service and telephone etiquette skills
  • Good organizational skills
  • Good oral and written communications skills
  • Ability to multitask
  • Ability to adapt to various working environments
  • Ability to work independently and/or in a team environment
  • Ability to work under close supervision
  • Bilingual
Licenses and Certifications

Valid Class C Texas driver's license

Date Posted: 02 May 2025
Apply for this Job