Telecommunications Officer

Salary: $32,240.00 Annually
Location : TJC Central Campus
Job Type: Full-Time Regular
Job Number: 00529
Department: Campus Police
Opening Date: 04/04/2025
Number of Months: 12

Tyler Junior College gives equal consideration to all applicants for admission, employment and participation in its programs and activities without regard to race, color, religion, national origin, gender, gender identity, gender expression, sexual orientation, age, marital status, disability, veteran status or limited English proficiency (LEP).
DESCRIPTION

The primary function of a Police Telecommunicator is to receive and prioritize Emergency 9-1-1 and non-emergency telephone calls from the public. Dispatches appropriate emergency service agencies such as police, fire, and emergency medical units. Monitors public safety units in the field. Retrieves and enters computer data for emergency response personnel within the service area. Answer administrative telephone lines, enters information into a Computer Aided Dispatch (CAD) system, and process non-emergency and routine requests for police, security, and technical support services. The Police Telecommunicator also monitors closed circuit television (CCTV) during special events and for security-related activities, and performs multiple tasks concurrently, while working in a fast-paced environment and maintaining a professional and positive demeanor. Serves as a Campus Security Authority as defined by the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act).

Scope
Impacts law enforcement and security efforts of TJCPD

Supervision
Supervisor, Police Communication Manager
ESSENTIAL FUNCTIONS AND DUTIES

• Answers Emergency 911 and non-emergency telephone calls for police, security and technical support events and services
• Enters information concerning calls for technical support and security-related patrol activity into a Computer Aided Dispatch (CAD) system to be forwarded to the appropriate police dispatch station for assignment
• Forwards calls received in the Police Communications Center to the appropriate office of the TJCPD
• Monitors CCTV for situations indicating a need for a law enforcement or security response, and forwards the information to the appropriate police dispatch station to initiate a proper response
• Composes and distributes shift and found property logs, and performs other police communication center paperwork
• Other duties as assigned

QUALIFICATIONS

Required Education/Experience

• High school diploma or equivalent

Other Requirements

• Applicants must successfully complete a Public-Safety Telecommunication (PST) Test. The recommended testing is the International Personnel Management Association (IPMA) Public Safety Telecommunication Test or CritiCall. This testing will be administered by the Police Department or another agency authorized to administer the exam. Currently licensed Police Telecommunicator applicants may be exempt from the Public Safety Telecommication Test (PST)
• If one does not have a Telecommunication Officer Licensed issued by the Texas Commission on Law Enforcement, TCOLE, one must qualify to obtain a license, pass the basic licensing course and pass the TCOLE licensing exam
• This position is classified as security-sensitive and thereby subject to the provisions of Section 51.215, Texas Education Code

SUPPLEMENTAL INFORMATION

Working ConditionsThis position requires:NoYesWorking in an enclosed, secured communications environment
XWorking in Patient Care Unit (e.g. nursing unit, outpatient clinic)X
Exposure to human/animal blood, body fluids or tissuesX
Exposure to harmful chemicalsX
Exposure to radiationX
Exposure to animalsX

• Must be able to work any shift assignments during the day, evening, and night with possible varying days off and on holidays
• Subject to emergency recall during man-made or natural disasters and unusual occurrences on campus

Physical DemandsTime spent:Never
(0%)Occasionally
(1-33%)Frequently
(34-66%)Continuously
(67-100%)Standing
X

Walking
X

Sitting
XReaching
X

Lifting/CarryingUp to 10 lbs

X
10 lbs to 50 lbs
X

More than 50 lbsX
Pushing/PullingUp to 10 lbs

X
10 lbs to 50 lbs
X

More than 50 lbsX
Computer/Keyboard
X
Other Expectations

• Perform other duties as assigned
• Will have contact - in person, by email, or by phone - with staff, students, and the general public
• Must exhibit a sensitivity to and an understanding of the diverse academic, socio-economic, cultural, and ethnic backgrounds of staff and students and to staff and students with disabilities

NOTE: With or without reasonable accommodation, the individual in this position must possess the competencies and must be able to perform the essential functions and duties of the job as described above - including essential tasks requiring specific physical demands. The position description is not inclusive of all responsibilities and expectations and may be amended with or without prior notice.
INSURANCE (Coverage fully or partially funded by the College)
Health Insurance
Health insurance will become effective on the first of the month following 60 days of employment, provided that insurance enrollment forms are submitted. There are two plans for employees to choose from, both administered by Blue Cross and Blue Shield. With either plan, you have access to a network of over 10,000 medical and mental health providers in Texas. Both plans include a comprehensive prescription drug program through Optum Rx.

Employee's premium is fully funded by the College and State. Dependent premiums are funded 75% by the College and State, and 25% by the employee.

Basic Life Term Life Insurance
The State provides employees a term life insurance policy of $5,000 with $5,000 accidental death and dismemberment.

Long-Term Disability
This benefit is made available by the State and is fully funded by the College. Approved benefit pays 60% of insurance salary after 180-day elimination period. Benefits are paid until your return to work, reach full Social Security retirement age or are no longer considered disabled under the plan.

Optional Term Life Insurance
With this optional plan, employees may purchase one to four times their annual salary in life insurance. The College funds one times the annual salary premium not to exceed $120 annually.

OPTIONAL INSURANCE (Coverage fully funded by the employee)
Dental Insurance
Two dental insurance plans are available to full-time employees and eligible dependents.

Vision Insurance
The health insurance plan covers some vision and eye health services, but does not cover the cost of eyeglasses and contact lenses. Additional vision insurance is offered to full-time employees and eligible dependents to help offset those costs.

Voluntary Accidental Death and Dismemberment
This optional benefit provides additional financial support when there is an accidental death or injury of a certain type.

Short-Term Disability
If claim is approved, this optional benefit pays 66% of monthly salary after a 30-day elimination period up to five months.

Cancer/Intensive Care Plan/Heart Plan/Accident Plan
Several optional plans are available to employees and eligible dependents through AFLAC.

Dependent Term Life Insurance
An optional term-life insurance policy of $5,000 with accidental death and dismemberment is available for all eligible dependents.

Tobacco User Premium
All participants enrolled in a Texas Employees Group Benefits Program (GBP) health plan must be certified as a tobacco user or non-user. Tobacco users of any age - adults and minors - are charged the $30 tobacco user premium each month.

RETIREMENT
Retirement
The Teacher Retirement System of Texas (TRS) is provided and required for all full-time employees. Full-time faculty an eligible administrative employees may elect the Optional Retirement Program (ORP) as an alternative to TRS.

TJC Alternative Retirement Plan
The College contributes on a monthly basis 4% of a full-time employee's salary into an alternative retirement plan administered by TIAA-CREF. Additionally, if an employee contributes 1%, 2% or 3%, the College will make a matching contribution for a total of 6%, 8% or 10% respectively. Some vesting requirements will apply.

Tax-Sheltered 403(b) Plans
An optional retirement plan available to full-time employees. Employees may contribute up to the annual IRS maximum limitation in voluntary retirement savings to various approved vendors.

457 Deferred Compensation Plan
An optional retirement plan available to full-time employees. Employees may contribute to the annual IRS maximum limitation in this voluntary retirement savings plan.

HOLIDAYS AND LEAVE
Vacation
Only 12-month employees are eligible to accrue vacation time on a monthly basis.

• 10 days for 1-7 years of service
• 12 days for 8-10 years of service
• 15 days for 11-15 years of service
• 20 days for 16+ years of service

Sick Leave
Full-time employees accrue 8 hours per month per contract length, with a maximum accrual of 90 days.

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