Telecommunication Installer Technician Location: Northern Illinois including Rockford, IL A Telecommunications Installer Technician is responsible for the installation, maintenance, and repair of telecommunication systems and equipment. This role involves working with a variety of technologies, including telephone systems, internet services, cable television, and other communication devices. The technician ensures that customers have access to reliable and high-quality communication services.
Responsibilities Include:
- Installation and Setup:
- Install and configure telecommunications equipment, including routers, modems, phone systems, and cable lines.
- Set up and connect communication systems for residential and commercial customers.
- Ensure proper functioning of installed equipment through testing and troubleshooting.
- Maintenance and Repair:
- Diagnose and repair issues with telecommunications equipment and infrastructure.
- Perform routine maintenance to ensure systems are operating efficiently.
- Respond to service calls and troubleshoot network or connectivity problems.
- Customer Service:
- Provide excellent customer service by explaining installation procedures and equipment usage to clients.
- Address customer complaints and provide technical support both on-site and remotely.
- Educate customers on how to use their new telecommunications systems effectively.
- Technical Duties:
- Run and terminate cables, including fiber optic, coaxial, and Ethernet.
- Use specialized tools and equipment for installation and testing, such as cable testers and signal meters.
- Program and configure telecommunications systems according to customer requirements.
- Documentation and Reporting:
- Maintain accurate records of installations, repairs, and maintenance activities.
- Complete and submit required documentation and reports in a timely manner.
- Keep inventory of supplies and equipment used in installations and repairs.
Qualifications:
- Technical Skills:
- Proficiency in using hand and power tools.
- Understanding of telecommunications systems and networking principles.
- Ability to read and interpret technical manuals, blueprints, and schematics.
- Experience and Education:
- Minimum of 3 years of experience in telecommunications installation, maintenance, or a related field.
- Soft Skills:
- Strong problem-solving and analytical skills.
- Excellent communication and customer service skills.
- Ability to work independently and as part of a team.
- Good physical condition and ability to work in various environments, including heights and confined spaces.
Preferred Qualifications:
- High school diploma or equivalent; additional technical training or certifications preferred.
- Certifications such as CompTIA Network+, Certified Fiber Optic Technician (CFOT), or similar are advantageous.
- VoiP experience.
Benefits:
- 401k matching
- Dental Insurance
- Health Insurance
- Life Insurance
- Vision Insurance
- Business expense reimbursement
- Mileage reimbursement
- Paid time off
- Hybrid Work Schedule