Encore Talent Solutions has partnered with a client in search of a Telecom Coordinator on a direct hire basis.
This role is a task driven role and requires someone with good attention to detail, communication and be able to follow a set standard of processes and procedures.
Job Functions/Skills:
- Lead provisioning efforts to ensure delivery of circuits and services.
- Manage delivery intervals, processes & escalate accordingly.
- Schedule access, site surveys, and other necessary dispatches as needed with customers for our vendors/carriers to maintain a delivery schedule.
- Effectively interface with customers and vendors and management for updates and statuses.
- Conduct calls with customers to review key milestones and assess requirements/special needs.
- Drive tight install intervals to billing by coordinating internal resources and vendor resources with proper lead time.
- Independently manage customer expectations and resolve conflict with minimal input from supervisor
- Has experience understanding both Vendor and Customer contracts
- Ability to interpret the needs of the customer to provide excellent customer care and service.
- Maintain and continually update internal tracking spreadsheets and documents.
- Produce weekly reports on individual project status.
Competencies/Qualifications:
- Excellent time management skills.
- Precise organizational skills.
- Ability to retain transferred knowledge.
- Excellent interpersonal skills required.
- Superior written and oral communication skills.
- 2-3 Years of Analyst or Coordinator experience (5+ years preferred).
- Experience in telecom is highly desired.
- High degree of initiative.
- Maturity and positivity.
- Ability to self-manage with minimal supervision.
- Advanced experience with Microsoft Office product suite