Salary: $31,200.00 - $54,397.00 Annually
Location : Buncombe County, NC
Job Type: Permanent Full-Time
Remote Employment: Flexible/Hybrid
Job Number: 25-04145 DHH
Department: Dept of Health and Human Services
Division: Deaf and Hard of Hearing
Opening Date: 04/22/2025
Closing Date: 5/6/2025 5:00 PM Eastern
Job Class Title: Casework Associate I
Position Number: Section: Asheville Regional Center
Salary Grade: NC04
Description of Work Position is funded in part through federal funds. Position is eligible for a hybrid remote teleworking schedule to include weekly onsite work hours. Recruitment Range:
$34,000 to $45,000 The purpose of this position is to assist the Telecommunications Resources Program (TRP) in promoting telecommunications relay service (TRS) and Equipment Distribution Services (EDS) to North Carolina Deaf, Hard of Hearing, Speech Impaired, and Hearing populations; coordinate outreach activities for TRS and EDS, and assist in gathering public input from consumers, organizations, and businesses; and conduct research to identify appropriate target groups, program outreach events, activities, and publications statewide.
Public Outreach - Provide EDS information to community, businesses, agencies, and professionals relating to communication needs of deaf, hard of hearing, and deaf-blind individuals
- Coordinate presentations upon requests to agencies/organizations/schools/civic groups
- Network (attend/participate) with professionals at organizations/civic group meetings, workshops/conferences and at other functions deemed appropriate by the TRP/RC manager
- Identify certain groups for presentations and services
- Monitor and evaluate outreach activities
- Assist the with booths at conventions and workshops in this position's catchments areas
Technical Assistance - Provide EDS assistance with completion of applications and gathering of required information for EDS forms
- Assess hearing loss and/or other additional disabilities for appropriate equipment selection, and the ability for consumer to utilize technology available appropriately
- Provide training for consumers
- Provide troubleshooting for equipment problems
- Provide loaner equipment for consumers that aren't eligible to apply or their equipment is being repaired
Training - Coordinate presentations to agencies and service providers who work with deaf, hard of hearing, and deaf-blind individuals
- Market presentations that will benefit the community in accessing and understanding the telecommunications needs of deaf, hard of hearing, and deaf-blind individuals
- Provide customized training to consumers who may benefit from access to the telecommunications world
Program Development and Maintenance - Develop TRP/EDS presentations
- Identify target groups that may need information about EDS.
- Maintain monthly activity reports
- Promote research on new outreach activities
- Meet with EDS staff on regular basis to review outreach activities and plan new activities
- Maintain demonstration equipment and VRS
About the NC Division of Services for the Deaf and Hard of Hearing (DSDHH): The Division of Services for the Deaf and Hard of Hearing works to ensure that all Deaf, Hard of Hearing, or Deaf-Blind North Carolinians have the ability to communicate their needs and to receive information easily and effectively in all aspects of their lives, especially their health and well-being.
About the NC Department of Health and Human Services (DHHS): The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.
Compensation and Benefits: The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees. Visit website for
Knowledge, Skills and Abilities / Competencies Listed below are the knowledge, skills and abilities (KSAs) associated with the position. These KSAs, along with the minimum education and experience listed, are required in order to be deemed "eligible" for the position therefore you must provide supporting information, within the body of your application, to demonstrate your possession of each KSA listed.
Qualified applicants must possess, and application must clearly reflect work experience that demonstrates the following:- Basic knowledge of Microsoft Office Suite: Word, Excel, Outlook, Powerpoint
- Experiences working with elderly population.
- Excellent organizational skills.
Management preferences will be given to candidates with: - Basic knowledge/skills in American Sign Language.
- Knowledge of telecommunications equipment for individuals who are Deaf, Deaf-Blind, or Hard Of Hearing (HOH)
- Networking with local and state organizations
- Experience with outreach work
- Ability to train individuals on the use of telecommunications equipment
- Excellent public speaking skills as well as verbal and written skills.
- Basic knowledge of state and federal laws related to telecommunications access and technology
Minimum Education and Experience RequirementsSome state job postings say you can qualify by an "equivalent combination of education and experience." If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See
Education and Experience Equivalency Guide for details. Bachelor's degree in a discipline relative to the program served from an appropriately accredited institution;
OR Bachelor's degree from an appropriately accredited institution and one year of experience in an area related to program that provides experience in techniques of casework or counseling;
OR equivalent combination of education and experience.
Supplemental and Contact Information The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer who embraces an Employment First philosophy which consists of complying with all federal laws, state laws and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS:
DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.
It is critical to our screening and salary determination process that applications contain comprehensive information. Information should be provided in the appropriate areas to include the beginning and ending dates of jobs worked, education with the date graduated, all work experience, and certificates / licenses. Resumes will not be accepted in lieu of completing this application. Answers to Supplemental Questions must refer to education or work experience listed on this application to receive credit. Degrees must be received from appropriately accredited institutions.
- Applicants seeking Veteran's Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications.
- Applicants seeking National Guard Preference must attach a NGB 23A (RPAS) if they are a current member of the NC National Guard in good standing. If a former member of the NC National Guard, who served for at least 6 years and was discharged under honorable conditions, they must attach either a DD256 or NGB 22.
- If applicants earned college credit hours but did not complete a degree program, they must attach an unofficial transcript to each application to receive credit for this education.
- Applicants may be subject to a criminal background check. All candidates selected for positions considered "Positions of Trust" will be subject to a criminal background check.
Applications for positions requiring specific coursework must be accompanied by a copy of the applicant's transcript. Applicants with degrees not conferred at a United States college or university must attach verification that their degree is equivalent to a similar degree from a U.S. institution. The Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent. For a list of organizations that perform this specialized service, please visit the NACES membership website at . Transcripts, degree evaluations and cover letters may be uploaded with your application . click apply for full job details