Telecommunications Consultant

Salary: $31,084.00 - $54,397.00 Annually
Location : Wake County, NC
Job Type: Permanent Full-Time
Remote Employment: Flexible/Hybrid
Job Number: 24-13909 DHH
Department: Dept of Health and Human Services
Division: Deaf and Hard of Hearing
Opening Date: 04/10/2025
Closing Date: 4/21/2025 5:00 PM Eastern
Job Class Title: Casework Associate I
Position Number:
Salary Grade: NC04

Description of Work
Recruitment Range: $34,000 - $45,000
The purpose of this position is to assist the Telecommunications Resources Program (TRP) in promoting telecommunications relay service (TRS) and Equipment Distribution Services (EDS) to North Carolina Deaf, Hard of Hearing, Speech Impaired, and Hearing populations; coordinate outreach activities for TRS and EDS, and assist in gathering public input from consumers, organizations, and businesses; and conduct research to identify appropriate target groups, program outreach events, activities, and publications statewide.
About the NC Division of Services for the Deaf and Hard of Hearing (DSDHH):
The Division of Services for the Deaf and Hard of Hearing works to ensure that all Deaf, Hard of Hearing, or Deaf-Blind North Carolinians have the ability to communicate their needs and to receive information easily and effectively in all aspects of their lives, especially their health and well-being.
About the NC Department of Health and Human Services (DHHS):

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.
Compensation and Benefits:
The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees. Visit website for .
Knowledge, Skills and Abilities / Competencies
Listed below are the knowledge, skills and abilities (KSAs) associated with the position. These KSAs, along with the minimum education and experience listed, are required in order to be deemed "eligible" for the position therefore you must provide supporting information, within the body of your application, to demonstrate your possession of each KSA listed.

Qualified applicants must possess, and application must clearly reflect work experience that demonstrates the following:
•  Experiences working with elderly population.
•  Basic knowledge of Microsoft products: Excel, Outlook, PowerPoint
•  Excellent organizational skills. Management preference will be given to candidates with:
•  Basic knowledge/skills in American Sign Language.
•  Knowledge of telecommunications equipment for individuals who are Deaf, Deaf-Blind, or Hard Of Hearing (HOH)
•  Networking with local and state organizations
•  Experience with outreach work
•  Ability to train individuals on the use of telecommunications equipment
•  Excellent public speaking skills as well as verbal and written skills.
•  Basic knowledge of state and federal laws related to telecommunications access and technology. Minimum Education and Experience Requirements
Some state job postings say you can qualify by an "equivalent combination of education and experience." If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See Education and Experience Equivalency Guide for details.
Bachelor's degree in a discipline relative to the program served from an appropriately accredited institution;
OR
Bachelor's degree from an appropriately accredited institution and one year of experience in an area related to program that provides experience in techniques of casework or counseling;
OR
equivalent combination of education and experience.
Supplemental and Contact Information
The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer who embraces an Employment First philosophy which consists of complying with all federal laws, state laws and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS:
DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.

It is critical to our screening and salary determination process that applications contain comprehensive information. Information should be provided in the appropriate areas to include the beginning and ending dates of jobs worked, education with the date graduated, all work experience, and certificates / licenses. Resumes will not be accepted in lieu of completing this application. Answers to Supplemental Questions must refer to education or work experience listed on this application to receive credit. Degrees must be received from appropriately accredited institutions.
•  Applicants seeking Veteran's Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications.
•  Applicants seeking National Guard Preference must attach a NGB 23A (RPAS) if they are a current member of the NC National Guard in good standing. If a former member of the NC National Guard, who served for at least 6 years and was discharged under honorable conditions, they must attach either a DD256 or NGB 22.
•  If applicants earned college credit hours but did not complete a degree program, they must attach an unofficial transcript to each application to receive credit for this education.
•  Applicants may be subject to a criminal background check. All candidates selected for positions considered "Positions of Trust" will be subject to a criminal background check.
Applications for positions requiring specific coursework must be accompanied by a copy of the applicant's transcript. Applicants with degrees not conferred at a United States college or university must attach verification that their degree is equivalent to a similar degree from a U.S. institution. The Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent. For a list of organizations that perform this specialized service, please visit the NACES membership website at . Transcripts, degree evaluations and cover letters may be uploaded with your application.
NOTE: Applicants will receive communication via email only for updates on the status of their application or any questions on their application. If there are any questions about this posting other than your application status, please contact Talent Acquisition at
To check the status of an application, please log in to your NC Government Job Opportunities account and click "Application Status".

For technical issues with your application, please call the NeoGov Help Line at . If you have a technical issue with your Government Jobs account, please call their Help Line at 1-.
NOTE: For temporary, contract or other supplemental staffing appointments: There are no paid leave, retirement or other benefits associated with these appointment types.
For permanent and time-limited appointments: Eligible employees have benefits that include employee health insurance options, standard and supplemental retirement plans, NC Flex (a variety of high-quality, low-cost benefits on a pre-tax basis), and paid vacation, sick, and community service leave, to name a few. Paid parental leave is available for eligible employees. Some benefits require 30 + hours work/week for participation.

01

I UNDERSTAND that DHHS requires a complete descriptive work history with all employment experience detailed to be considered for employment. I have included all this information in my application. (NOTE: AN ATTACHED RESUME NOR "SEE RESUME" DOES NOT SATISFY THE REQUIREMENT OF COMPLETING THE APPLICATION. If you have not completed the application requirements, please return to your application to finish it before submitting your application.)
•  Yes, I understand and have fully completed all requirements. 02

The recruitment range for this position is $34,000.00 - $45,000.00 . If offered this position, are you willing to accept a salary within the posted recruitment range of $34,000.00 - $45,000.00 ?
•  Yes
•  No 03

What is your highest level of education? (In order to receive credit, this must be clearly documented in the Education on your application)
•  Master's Degree or higher
•  Bachelor's Degree
•  Associate's Degree . click apply for full job details