Our success at KSE Systems lies in our team members and clients working together to bring technology solutions to the local region. We are expanding our Account Management team and looking to fill a full time position for our San Bernardino office immediately.
We provide entry-level training on technology usage, consumer relations, product and service knowledge, and market preferences for you to utilize in customer interactions. If you are looking for a position where problem-solving, working with people, customer experience, and communication are all at the forefront, our Telecommunications Account Manager position could be the best fit for you.
Responsibilities of the Telecommunications Account Manager Position: - Communicate directly with local consumers to initiate and achieve customer acquisition and sales goals
- Develop and utilize knowledge of wireless products and services to provide solutions and excellent customer service to local communities
- Determine consumer needs by inquiring about their current experience and thoroughly discussing client products, services, and discounts
- Attend training sessions with other Wireless Customer Service Representatives and members of the management team to build knowledge of client operations, sales metrics, and outreach goals
- Navigate client-provided handheld technology to assist in customer service before, during, and after the sales process