Telecom Client Specialist

Make your mark in the fast-paced world of telecom.

FG is looking for a Client Specialist with top-tier customer service skills to join their team. This is a hybrid position - 2 days-in the Cedar Rapids, IA office and 3 days remotely.

In this role, you will support healthcare clients through the full funding lifecycle of the Healthcare Connect Fund, ensuring FCC compliance, managing applications and reimbursements, and providing expert guidance and audit-ready documentation. If you're a detail-oriented, tech-savvy, and passionate about helping clients succeed - this is the role for you.

Why Join FG
• Be part of a tight-knit, supportive team

• Enjoy competitive salary and comprehensive benefits

• Thrive in a flexible hybrid work model

Job Duties:

• Oversee the end-to-end Healthcare Connect Fund application process, including eligibility determination, competitive bidding, and funding approvals

• Identify, review, and document eligible expense items for USAC compliance audits, proactively resolving issues before submission deadlines

• Serve as the primary point of contact for clients, providing expert guidance on the Healthcare Connect Fund processes, compliance, and funding strategies

• Analyze and resolve complex funding issues, including application denials, service provider discrepancies, and audit findings

• Work with internal teams to identify process inefficiencies and recommend improvements to enhance application accuracy and compliance

Job Requirements:

• Associate degree in accounting, finance or business, preferred

• 2+ years of billing experience preferred

• 2+ years of telecommunications experience strongly preferred

• Eagerness to learn and grow with a high-performing team

• Ability to develop and maintain strong client relationships

• Strong digital skills, including Microsoft Office Suite

• Excellent problem-solving, time management, stress management and organizational skills

Looking to join a passionate, fun and collaborative team? Apply today and help shape FG's future success.

This organization is an Equal Employment Opportunity employer and a supporter of affirmative action with a strong commitment to diversity, equity, and inclusion. All qualified applicants are considered for employment without regard to membership in any protected class by federal, state, and/or local laws.