Shape the Next Generation of Vacations. Welcome to Evermore Orlando Resort-the resort that's redefining the Orlando vacation experience. Just steps away from Walt Disney World , Evermore stretches across 1,100 acres and offers a one-of-a-kind blend of spacious, upscale vacation homes, flats, and villas alongside the luxurious Conrad hotel. Our Team Members are true trailblazers, reimagining the vacation experience for each guest. Here, guests create their own adventure, enjoying the best of both worlds: the space and comforts of vacation home rentals combined with the amenities and services of a world-class resort.
Evermore is Orlando's ultimate game changer. In a city known for its theme parks and endless lines, Evermore is the paradise guests crave on their days between park visits. Imagine endless relaxation around Orlando's first and only beach paradise, Evermore Bay. Our stunning 8-acre crystal-clear lagoon is framed by zero-entry swim zones, beach bars, private cabanas, cozy firepits, and 20-acres of white sand. From beachside bars to a vibrant food hall and rooftop dining with views of the fireworks, we've crafted unforgettable experiences. Guests can challenge themselves on 2 Jack Nicklaus championship golf courses, enjoy water sports including kayaks and paddleboards, a family water slide, rope swing, and activities that fill their days including pickleball, bocce ball, and volleyball.
If you're excited to help guests reimagine the Orlando vacation, join us. Become part of an energetic team bringing Evermore Orlando Resort to life.
Key Responsibilities: - Must be customer service oriented and provide outstanding service to guests calling for tee times and availability.
- Receive tee time requests through various communication channels, including phone, email, and online platforms.
- Accurately record and manage tee time reservations, considering golfer preferences, course availability, and pace of play requirements.
- Work closely with all other administrative and operational departments to ensure flawless execution and communication.
- Provide exceptional customer service to golfers by assisting them in scheduling tee times, answering inquiries, and addressing concerns or special requests.
- Offer information about the golf course, rates, availability, and other relevant details to help golfers make informed decisions.
- Respond to any guests' communications within 24 hours of receipt.
- Address booking discrepancies, conflicts, or issues related to reservations promptly and professionally, finding suitable solutions to satisfy both golfers and course requirements.
- Work closely with the golf maintenance team to communicate tournaments and events, course conditions and update the maintenance calendar.
- Work hand-in-hand with the Director of Golf, Golf Service Manager, Golf Sales Manager, Director of Golf & Sports Sales and the Golf Operations team to ensure the highest quality experience for our guests at the resort.
- Create and maintain mutually beneficial relationships with the Conrad Orlando and Hyatt Regency Grand Cypress teams.
- Performs other duties as assigned.
Education, Skills, and Experience - College degree and/or equivalent work experience preferred
- Minimum of 2 years of experience in golf operations preferred
- Knowledge of golf, tee time and turn intervals, basic golf terminology is a must.
- Experience using electronic tee sheets.
- Proficient with Microsoft Office and Google software offerings
- Attention to detail is a must
- Excellent communication and interpersonal skills
- Must be highly organized and able to perform multiple tasks in a fast-paced work environment
- Comfortable with starting and maintaining conversations with guests and teammates.
- Maintain the resort's integrity and prestige by complying with all golf, sales and operational standards, policies, procedures, manuals, memos and instructions.
- Must be able to work weekends, rotating schedules and holidays.
Physical Requirements - Able to stand, walk, stoop, kneel, bend, and reach periodically.
- Able to sit and use the computer for hours at a time.
- Subject to environmental conditions, work activities can occur inside and outside.
- Visually look at a computer for extended periods.
- Repetitive hand motions, such as typing.
- Must be able to lift up to 25lbs.
At Evermore, your role isn't just a job-it's a chance to be part of something groundbreaking, a revolution in travel, and we need passionate individuals to help us bring this vision to life. We're building a whole new class of hospitality in Orlando, so we're looking for Team Members who thrive in a dynamic, fast-paced environment, bring curiosity and dedication to deliver remarkable service, and have a sense of humor to enjoy the journey. As an Evermore Team Member, you'll be part of an inclusive, collaborative workplace where we are dedicated to setting a new standard for professionalism and fostering a culture of TOGETHERNESS. We offer our Team Members competitive pay, along with a range of benefits including FREE Life Insurance, FREE Short-Term Disability, FREE Long-Term Disability. Additionally, we provide affordable health benefits, including Medical, Dental, and Vision coverage for your dependents. Furthermore, we offer a 401K with employer match, a robust paid time off policy, parental and grandparent leave, as well as family and pet bereavement leave. We also have unique policies in support of our team and significant relationships in their lives.
Are you ready to join the team that's redefining how to vacation? Join us today. We can't wait to meet you.
EOE/M/F/D/V Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
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