Technology System Specialist

Position Type:
Student Support Services

Date Posted:
4/21/2025

Location:
St. Albans High

Closing Date:
04/25/2025 REPORT TO: Director, Department of Technology

DESCRIPTION:
To support and maintain local area networks and wide area networks, wireless networks, servers, computer workstations, or other computer related systems or technologies.

QUALIFICATIONS:
Eligible for Initial Temporary Authorization for Technology Systems Specialist, as defined in State Board Policy 5202.

CERTIFICATION/RENEWAL:

1. Hold a minimum of an associate's degree from an accredited institution of higher education, as defined in 126-136-4.5.
2. Possess at minimum two valid Basic Level Technology Certifications or one valid Advanced Level Certification as approved by the WVDE.
3. Receive the recommendation of the county superintendent.
4. Completion of at least 15 clock hours annually of in-service credit offered or approved by the WVDE.

EVALUATION:
Performance of this job will be evaluated in accordance with provisions of Board policy on evaluating of professional personnel.

SUPERVISES: N/A

SUPPORT RELATIONSHIPS:

Works cooperatively with state, district, RESA and school level staff to provide technology services and instruction.

TERMS OF EMPLOYMENT: 240 Days - Salary in accordance with established pay schedule

KNOWLEDGE, SKILLS, and ABILITIES:

1. Three years experience with networking, hardware, software and mobile device management (MDM) systems (JAMF) preferred.
2. Possesses knowledge of hardware and technical software operations for local area networks, servers and operating system software, computer workstations, MacBook's, iPads, peripherals and related educational technologies
3. Knowledge and experience using JAMF MDM to manage, configure and deploy iPads, MacBooks, and Apple TVs in a 1:1 environment.
4. Prior experience working in/with a school system (1:1 experience preferred)
5. Ability to maintain accurate detailed records
6. Ability to understand technical manuals and apply the methods to correct personal computer, iPad, MacBook, server, and LAN/WAN operational problems
7. Ability to analyze test data and results
8. Demonstrates skills in effective verbal and written communication
9. Demonstrates strong interpersonal skills
10. Ability to establish and maintain effective working relationship with other employees
11. Possesses exemplary organizational skills
12. Communicates effectively with all levels of technology user
13. Experience installing, troubleshooting, and managing Microsoft Windows Server 2016 Standard and Enterprise.
14. Experience with troubleshooting and configuring Active Directory user profiles on file servers and workstations.
15. Experience with configuring and troubleshooting CISCO and Extreme switches, PoE switches
16. Ability to install, troubleshoot and manage a secure wireless network (Cisco and Extreme wireless access points, controllers)
17. Ability to troubleshoot SmartBoard, projector and Smart TV issues.
18. Ability to learn new hardware and software without direct instruction. Ability to create step-by-step training materials on new and existing hardware and software.
19. Willingness to adapt to a flexible work schedule to accommodate installation, maintenance and troubleshooting of hardware, software and network.
20. Already have or willingness to earn Technology System Specialist licensure and renew it annually, according to WVBE policy 5202.

PERFORMANCE RESPONSIBILITIES:

• Manage, configure, and deploy all iPads, MacBooks and Apple TVs using JAMF MDM.
• Help install, maintain, troubleshoot and support the school instructional technology servers.
• Setup and maintain backup system for school instructional servers and data.
• Manage users on school servers.
• Provide phone, email, remote and on-site technical support for school.
• Manage school wireless infrastructure.
• Troubleshoot SmartBoard and Smart TV issue.
• Install, troubleshoot, maintain and support the various state, district and school software applications and/or operating systems, including but not limited to: Windows 7/10; Mac OS, iOS, Apple Classroom, AB Tutor; Achieve 3000; Microsoft Office; iWork, iLife, Renaissance Learning's Accelerated Reader, Scholastic Read 180 Next Generation, Math 180, Math Inventory, Reading Inventory, System 44; SMART Notebook; State testing software.
• Assist school personnel with short and long range technology planning.
• Work closely with school, district, state and vendor personnel.
• Create and/or maintain accurate documentation and/or records of school level technology initiatives and incidents.
• Coordinate projects as assigned.
• Other duties as assigned.