Department:ITS - CRC - Comp Repair Center-607700
Career Area:Information Technology
Is this an internal only recruitment?:No
Posting Open Date :06/05/2025
Application Deadline:06/11/2025
Position Type:Permanent Staff (SHRA)
Position Title:Technology Support Technician - Journey
Salary Grade Equivalent:DT03 / IT01
Working Title:Technology Support Technician
Position Number:Vacancy ID:P020398
Full-time/Part-time Permanent/Time-Limited:Full-Time Time-Limited
If time-limited, estimated duration of appointment:3-year time-limited
Hours per week:40
Work Schedule:Monday-Friday 8:00am-4:30pm
Work Location:CHAPEL HILL, NC
Position Location:North Carolina, US
Hiring Range:$50,000-$53,628
Pay Band Information:To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet .
Be a Tar Heel.:A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities . Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package , paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.
Primary Purpose of Organizational Unit:The Computer Repair Center (CRC) is a Lenovo-certified, Dell-certified and Apple-authorized computer repair center, located on campus. It provides students, faculty and staff with the quickest possible computer hardware repair of their Apple, Dell and Lenovo model laptops and desktops.
Position Summary:Information Technology Services (ITS) is the central University-wide provider of information technology, telephony, and networking services to support the University's mission of teaching, research, and public service. ITS provides a wide range of technology planning, implementation, and support through several major functional units, which include: communication technologies, enterprise applications, enterprise reporting and departmental systems, information security, infrastructure and operations, research computing, teaching and learning, and customer experience and engagement. ITS partners with a number of school, college, and division-level IT service providers to assure comprehensive technology support and infrastructure across the University. ITS Customer Experience & Engagement (CE&E) provides professional IT support, in partnership with campus units, for information technology solutions for faculty, staff and students. The division advances the University's role as one of the nation's leading public universities by providing continuous service improvement and leveraging technology efficiencies and expertise. CE&E is tasked with providing a wide range of technical support services to the campus community and is the first point of contact for IT support at UNC Chapel Hill.
This position is part of the Computer Repair Center within the Customer Experience & Engagement Division of ITS. As a part of the Computer Repair Center (CRC) team this position performs computer hardware repairs on Lenovo, Apple, and Dell desktops and laptops for University affiliated customers. The work performed by this position will include diagnosing the cause of computer hardware failures, execution of the computer hardware repair, and post repair functionality confirmation. Additionally this position is required to maintain detailed records of any computer hardware repair performed, administrative work that may accompany the repair, and up-to-date vendor required trainings/certifications.
Minimum Education and Experience Requirements:Graduation from high school and one year in the field of technology related to the position's role.
- Computer coursework may be substituted year-for- year for the required experience; or an equivalent combination of education and experience.
- Journey level requires an additional six months experience
- Advanced level requires an additional one year of experience.
Required Qualifications, Competencies, and Experience:Candidates must have previous experience completing computer hardware repairs. In addition, candidates must hold a current CompTIA A+ Certification and be able to obtain Lenovo Service Technician Certification, Apple Certified Mac Technician Certification, and Dell Self-Dispatch Certification. Candidates must be able to work well in a team environment. Candidates must also be comfortable working in a common space with CRC and other IT Support personnel.
Preferred Qualifications, Competencies, and Experience:Repair or Training Certifications from authorized service providers; Lenovo, Apple, and Dell. Service and repair request tracking applications such as TDX, Fixably or similar.
Special Physical/Mental Requirements :This position requires the ability to drive to customer locations on and near campus using department-owned vehicles.
This position requires the ability to move equipment up to 50 lbs., as well as the ability to stand while working for one hour or more at a time.
Campus Security Authority Responsibilities:Not Applicable.
Position/Schedule Requirements:Evening work occasionally, Overtime occasionally, Valid NC Driver's License, Weekend work occasionally