As a Technology Support Specialist at JPMorgan Chase within the Healthcare Payments, you are a key part of a team that leverages best practices to support day-to-day technology activities. Your role involves assisting and troubleshooting hardware, software, and technology issues within the firm. You are committed to executing with efficiency and are focused on continuous improvement in service delivery, all while upholding a high level of customer satisfaction.
InstaMed is a leading healthcare technology company specializing in healthcare payments. Our solutions are delivered through a proprietary cloud-based platform connecting healthcare providers and payers. We seek motivated candidates to join our dynamic and growing team.
Job Responsibilities - Monitor payment and healthcare transactions to ensure accuracy and compliance with established standards.
- Serve as an escalation point for Customer Service issues, providing timely and effective resolution.
- Adhere to Operations Level Agreements (OLA) and Service Level Agreements (SLA) to maintain service quality and performance.
- Utilize AWS solutions, including S3, SQS, Kinesis, DynamoDB, and EC2's, to support and enhance system functionality.
- Ability to document issues, procedures, and root cause analysis to support continuous improvement and knowledge sharing.
- Participate in mandatory rotating on-call availability to ensure continuous support and service delivery.
Required Qualifications, Capabilities, and Skills - Up to 6 months of experience in problem-solving and delivering support to help resolve issues in real-time, including hardware, software, and network support.
- Utilize established problem-solving techniques and diagnostic tools to systematically identify, analyze, and resolve technical issues, ensuring minimal downtime and optimal system functionality.
- Proficient in SQL Server, with the ability to conduct data analysis and reporting.
- Demonstrated ability to perform effectively under pressure, maintaining composure and delivering results in high-stress environment.
Preferred Qualifications, Capabilities, and Skills - Familiarity with troubleshooting techniques for hardware, software, and technology systems.
- Experience with Electronic Data Interchange (EDI) processes and systems.
- Knowledge of healthcare billing and management applications is a plus.
- Proven experience in effectively communicating with customers through phone and email to resolve issues and provide exceptional support.
- Bachelor's degree in Computer Science or equivalent experience, demonstrating a strong foundation in technical and analytical skills.
FEDERAL DEPOSIT INSURANCE ACT: This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase's review of criminal conviction history, including pretrial diversions or program entries.
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Base Pay/Salary Newport Beach,CA $38.00 - $41.00 / hour