The Technology Support Specialist will provide technical assistance to students and staff, supporting personal computers, hardware, software, audio/visual equipment, network switches, and peripheral devices.
Duties include: - Serve as the primary Help Desk contact, handling customer service inquiries, managing equipment loans, and overseeing the tracking and resolution of trouble tickets.
- Setup of faculty, staff and student computers, iPads and other devices
- Troubleshooting network, projector, printer and audio/visual issues
- Manage user accounts, including the creation and deletion of users across multiple systems.
- Oversee inventory and purchasing of printers, A/V equipment, office supplies and software licenses
- Coordinate AppleCare warranty repairs.
- Maintain and monitor computer backup systems
Required Skills/Abilities: - Ability to clearly explain technical issues to technical and non technical employees and students both verbally and in writing
- Proficient with or having the ability to quickly learn an array of computer hardware, software and audio/visual equipment
- Experience using and troubleshooting Apple computers and other devices
- Proficient with Microsoft Office and Google Workspace for Education applications
- Strong analytical and problem-solving skills
- Excellent time and task management skills
Preferred Skills/Abilities: - Experience supporting technology in a school environment
- Website development/managing CMS systems
- Experience using MDM (Mobile Device Management) platforms
- Basic UNIX/macOS terminal knowledge (SSH, etc.)
- Programming with PHP and UNIX shell scripting
- Familiarity with Windows computers and servers
Education and Experience: - Two-year college or technical degree required, Bachelor's degree preferred
- Three or more years of technology-related experience
Physical Requirements: - Prolonged periods sitting at a desk and working on a computer
- Must be able to lift up to 50 pounds at times