Technology Support Specialist II

Salary: $5,637.00 - $6,868.00 Monthly
Location : Garden Grove, CA
Job Type: Full-Time
Job Number: 24/48.0
Department: K-12 Educational Services
Opening Date: 05/05/2025
Closing Date: 5/23/2025 5:00 PM Pacific

ABOUT THE JOB
OPEN RECRUITMENT

OPEN TO THE GENERAL PUBLIC AND DISTRICT EMPLOYEES

THE ELIGIBILITY LIST WILL BE GOOD FOR SIX (6) MONTHS
WE ARE ONLY ACCEPTING ONLINE APPLICATIONS FOR THIS RECRUITMENT

APPLICATIONS CAN ONLY BE COMPLETED AND SUBMITTED DURING THE FILING PERIOD OF: MAY 21, 2025 TO MAY 23, 2025 BY 5:00 P.M.

SALARYAll new hires will be placed at the starting salary step of this classification ($5,637 per month). Employees are eligible for a step increase on their anniversary date each year, up to the maximum step 5 of this salary range ($6,868 per month).

JOB SUMMARY
There are currently two vacancies in the Instructional Technology department providing helpdesk support and access assistance to teachers and students for the district's digital textbooks and educational software applications. This eligibility list will also be used to fill any additional vacancies that may arise while the list remains active. Under general supervision, performs technical work in the installation, maintenance, operation, and repair of district's information technology and related equipment; repairs and replaces computer parts; troubleshoots computer systems and basic network system processes; performs software application installations; and performs related duties as assigned.

ESSENTIAL DUTIES

• Analyzes computer equipment malfunctions and system processing failures and takes corrective action.
• Installs, replaces, and relocates computer equipment and related peripheral devices, and makes appropriate connections and disconnections of cabling, as directed.
• Assists in setting up local area networks and related network equipment.
• Performs routine repairs on computer hardware/software and related peripherals.
• Performs software installations and upgrades.
• Communicates with users over the phone, through email, and in person to provide step-by-step instructions regarding computer related problems and provides solutions to basic network problems.
• Analyzes user problems and assists by querying databases for known solutions.
• Utilizes remote access tools to solve computer hardware, software, and network-related problems.
• Troubleshoots problems related to hardware, software, and/or network systems.
• Provides information and training to individual users on software, applications, and computer equipment operation.
• Logs user calls into help desk ticket system.
• Images computers and other peripherals in an enterprise environment.
• Receives and signs for technology equipment and supplies delivered from the district warehouse to the information technology warehouse and keeps track of the inventory by updating computerized records and running reports.
• Provides training and technical support to technology support specialists at the school sites as assigned.
• Assists in maintenance of computers and network equipment, as directed.
• May work with software and hardware vendors to resolve problems.
• Performs related duties as assigned.

EMPLOYMENT STANDARDS

Education and Experience: High school graduation or equivalent, and some formal training or coursework related to networks and information technology; and two years of recent experience equivalent to full-time work in the installation, maintenance and support of computers, peripherals, and related equipment, including experience troubleshooting problems with computer systems and connectivity and working with end-users is required. Knowledge of Mac OS, Windows OS and a basic knowledge of network systems is required. Knowledge of Apple Mobile IOS, Chrome OS, and prior experience in an educational setting is desirable. A+, Network+, or other related certifications are desirable. Part-time work experience will be considered and adjusted appropriately. Any other combination of training and experience which would likely provide the required skills, knowledge and abilities may be considered.

LICENSE: Must possess and maintain a valid Class C California Driver License and remain insurable at the standard insurance market rate. Candidates must submit a recent (within the last 30 days) original DMV driving record by the oral rating exam.

Knowledge of:

• Operation and care of computers, printers, and network equipment.
• MAC and PC hardware and software and district student information, personnel, and business systems.
• Basic knowledge of network concepts.
• Software packages such as Microsoft Office products, internet browsers, email, and other packages.
• Troubleshooting and diagnosing computer and local area network problems.
• Trends and developments in computer technology.
• The operation and application of district computer software.
• Current computer operating systems.
• Principles and practices of customer service.
• Chromebook and mobile device management systems.
• Remote access and control software.

Ability to:

• Analyze and diagnose computer related problems and take corrective actions.
• Differentiate hardware versus software problems.
• Understand and apply complex technical information.
• Interpret a variety of operating instructions.
• Communicate clearly and tactfully in person, on the phone, and through email.
• Follow oral and written direction.
• Learn new computer equipment and software applications quickly.
• Learn new trends and developments in computer technology.
• Keep accurate records, maintain databases, prepare reports, and make recommendations.
• Work effectively and cooperatively with others.

SELECTION PROCEDURES
Applications will be accepted from the general public and district employees who possess the above qualifications. The district reserves the right to invite applicants whose qualifications most closely meet the requirements needed for the position to continue in the examination process. The examination may consist of an evaluation of training and experience, multiple choice, performance, and oral/technical exams. Persons needing reasonable accommodation must notify the Office of Personnel Services by the last day to file. A qualifying score must be achieved on all portions of the examination in order to be placed on the open eligibility list. Outside and district candidates will be placed on one ranked list, with eligible permanent district employees receiving five seniority points which will be added to their final scores.
Non-Discrimination Statement:
Garden Grove Unified School District prohibits discrimination, harassment, intimidation and bullying in educational programs, activities, or employment on the basis of actual or perceived ancestry, age, color, mental or physical disability, medical condition, genetic information, gender, gender identity, gender expression, nationality, race or ethnicity, religion, sex, sexual orientation, parental, pregnancy, family or marital status, immigration and citizenship status, military status or association with a person or a group with one or more of these actual or perceived characteristics.

Copies of GGUSD's policies including Uniform Complaint Procedures, Sexual Harassment Nondiscrimination, Title IX Rights and Protection, and Statewide Resources are available upon request.

Questions or complaints of alleged discrimination, harassment, intimidation, bullying, and equity should be directed to the Assistant Superintendent of K-12 Educational Services, Dr. Lorena Sanchez, at or . Title IX equity and compliance concerns should be directed to the Title IX Coordinator - Chris Francis, Director of Personnel Services at or . Complaints may be mailed to 10331 Stanford Avenue, Garden Grove, CA 92840.

Pupils have the right to a free public education, regardless of immigration status or religious beliefs. More information about these rights is available from the California Attorney General, Know Your Rights. Contact the district office to learn more about Title IX and Sex Discrimination/Harassment including how to file a complaint.
INFORMATION ABOUT APPLICATION PROCEDURES AND EMPLOYMENT

HOW TO APPLY:Applications must be completed on our website at . Please note that the district office will not be giving out or accepting hard copy applications for those recruitments that are online only. Please read each posting carefully or call our office if you have any questions. All applications should be received by the Personnel Commission Office by 5:00 p.m. on the last day to file.
VETERAN'S CREDIT: Veterans shall have an additional five (5) points added to their final percentage score on an open eligibility list as prescribed by Education Code, Section 45296. "Veteran" as used in this article means any person who has served in the United States armed forces in time of war, or national emergency declared by the President of the United States of America, and who has been discharged or released under conditions other than dishonorable. "Armed forces" means the United States Air Force, Army, Navy, Marine Corps, or Coast Guard . click apply for full job details