Akkodis is seeking a Technology Support Analyst for an onsite role in Dublin, OH. The Technology Support Analyst is responsible for first level interaction with our business customers and troubleshooting and resolving issues found within end user hardware and software computing environments in a timely and courteous manner. Qualified candidates will have 6+ months experience in a customer service OR IT support role which includes use of a ticketing system.
Salary Range: $20-21 per hour; salary negotiable based on experience, education, geographic location, and other factors
The is a great chance to get your foot in the door with a strong and growing employer offering a positive work environment and future growth potential.
Technology Support Analyst job responsibilities include:
- Performs troubleshooting and problem resolution support for BTS.
- Responsible for providing professional, courteous, and consistent customer service to business customers.
- Responsible for installing, maintaining, and troubleshooting end user hardware, personal computer operating systems, mobile devices, and application software.
- Responsible for installing, maintaining, and troubleshooting document solutions, such as copiers, fax machines, and printers.
- Responsible for supporting iPad devices for field agents.
- Responsible for after-hours support, following the on-call rotation policy.
- Support customers via multiple channels - Phone, Walk-up (Tech bar), chat, email, & portal submitted incidents & requests.
- Escalate customer inquiries to Tier 2, Team Lead, Manager and/or Sr.
- Contribute to the creation and updating of user manuals and guidelines.
QUALIFICATIONS:
- Some College or Technical School preferred or equivalent related experience.
- 6+ months internship or work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role.
- Hands-on experience with Windows environments.
- Good understanding of computer systems, mobile devices, and other tech products.
- Ability to diagnose and troubleshoot basic technical issues.
- Familiarity with remote desktop applications and help desk software.
- Excellent problem-solving and communication skills.
If you are interested in this onsite Technology Support Analyst role in Columbus, OH, please click APPLY NOW. For other opportunities available at Akkodis go to . If you have questions about the position, please contact Kathy Becher at
Equal Opportunity Employer/Veterans/Disabled
Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State or local law; and Holiday pay upon meeting eligibility criteria. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs which are direct hire to a client
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit
The Company will consider qualified applicants with arrest and conviction records
Pay Details: $20.00 to $21.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance