Technology Specialist 1

The Technology Specialist I, installs, repairs, upgrades, calibrates, and troubleshoots current and future technology products. In addition, this position trains customers on all levels of survey infrastructure products and machine technology.

The incumbent in this position is expected to model the following practices daily: 1) Demonstrate alignment with the company's mission and core business values; 2) Collaborate with key internal/external resources; 3) Participate in ongoing self-development.

Essential Functions:

Models, promotes, reinforces, and rewards the consistent use of HOLT's Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission

Demonstrates technology products and recommends the best technology solutions for each customer application

Installs laser, Global Positioning System (GPS), and Universal Total Station (UTS) systems on all makes and models of heavy equipment and sets up correctional GPS sources, i.e., Base Stations, Internet Base Station Service (IBSS) or Virtual Reference Station (VRS)

Teaches customers and employees on effective utilization of the technology products to optimize productivity and monitor machine health to include, but not limited to; Laser systems, GPS systems, UTS system, Infrastructure, Survey Products, Site Calibrations, File Management, VisionLink, and Winflash

Coordinates with manager to develop product database that will assist in troubleshooting and works with other departments to ensure customer needs are met

Creates and initiates machine communications with back office for downloading/uploading of models and uploading of surface data information

Troubleshoots electrical systems, CAN and Ethernet networks, and hydraulic systems, documenting the process to increase understanding and efficiencies

Performs system testing with sample/live data and technology

Maintains and improves current technology

Verifies site calibrations using proper survey techniques and trouble-shoot using the same. If the site calibration is bad, can use rovers, robotic total stations, auto levels, and can run a level loop if necessary, to identify the problem

Works with various programs to include, but not limited to, MAS, SiSweb, ET, Business Center, Trimble Connected Community, Veda, and Trimble Store

Install, measure up, calibrate Earthworks platforms on all models and machine brands of supported machines with use of robotic total stations and survey products

Performs application calibrations, troubleshooting, root cause analysis, and problem resolution

Service Technician tests, diagnoses, repairs, and adjusts electronic and optical equipment to ensure that they are in the optimal working order. This position is a multidisciplinary role requiring operational understanding, and underlying methodologies for heavy civil site construction.

Utilizes Business Center software to update customer files, check for modeling errors and verify data

Works with other departments to ensure that customer's needs are met

Trains customers on CAT integrated technology products

Pulls and prepares inventory to complete tasks

Covers periodic rotations on the "SITECH Help Desk" where the technician must be able to help customers troubleshoot machine and off machine issues over the phone using their extensive technology knowledge. Must work through customer issues while mental visualizing what the customer is doing and explaining. Must maintaining patients and professionalism to help solve the customer issues. This is a customer service role.

Requires regular and punctual employee attendance

Works safely always and adheres to all applicable safety policies; complies with all company policies, procedures, and standards

Performs other duties as assigned

Knowledge, Skills, and Abilities:

Knowledge with current computer software, related hardware, and machine electronic systems

Strong electric diagnostic skills, schematic reading, and understanding

Working knowledge 3D site modeling and the interaction of models with machine controls and site calibrations

Ability to operate multiple sized and brands of heavy equipment to include motor graders, dozers, loaders, skid steers, asphalt trimmers, rock mills, piling machines, paving systems to include but not limited to asphalt pavers, concrete pavers and curbing machines.

Ability to install and repair hydraulic valve systems and associated control systems

Strong electrical system experience. Ability to read and understand electrical system schematics, troubleshoot the same with a multi meter and sound troubleshooting techniques. Ability to troubleshoot CAN network systems. Also, able to build and pin out cables to make cables or to correct wiring issues.

Ability to disassemble and repair various electronic systems related to machine technology and survey infrastructure products. Must be able to read and understand wiring diagrams

Ability to cut, grind, weld, and solder

Excellent work habits, accuracy, attention to detail, and quality of work

Excellent customer service skills

Verbal and written communication skills

Ability to follow logical troubleshooting procedures

Effective influencing skills which include teaching, motivating, and developing customers and employees

Strong organization and time management skills

Critical thinking and problem-solving skills

Ability to work independently and as part of a team

Ability to be self-starting and self-motivated

Ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects

Ability to read, write, and understand information

Ability to listen to and understand information and ideas presented through spoken words and sentences

Strong computer skills and the ability to work in Microsoft Word, Excel, CAD, AGTEC, in addition to various warehouse and accounting programs

Education and Experience:

High school diploma or equivalent and some college, or additional technical training, required; Associates Degree in Survey, Auto, or Diesel Mechanics preferred

Trimble Certified Trainer preferred

Up to 2 years experience with machine control products and infrastructure preferred

Supervisory Responsibilities:

None

Travel:

Up to 30% travel may be required, to include overnight stays

Valid Driver's License required

Physical Requirements:

Significant amount of time standing, walking, kneeling, crouching, stooping, and reaching

Constant movement and use of hands, this position requires good manual dexterity

Frequently communicates with others, must be able to exchange accurate information in these situations

Routinely reacts to visual, auditory, and other signals including alarms and instructions, and is required to visually inspect work

Must be able to move objects, and use abdominal and lower back muscles to provide support over time without fatigue

Be able to maneuver safely and work underneath equipment

Occasionally lifts and moves materials and equipment up to 50 lbs.

Ascends/descends with gradual or continuous progress by oneself, using both hands and feet and climbs up and down ladders and/or equipment

Work Environment:

Regularly works outdoors around moving mechanical parts and may be exposed to weather extremes when working outside in conditions that include inclement weather, heat, cold, and humidity

Requires wearing common protective or safety equipment

Works in an enclosed and open vehicle or equipment

Exposure to small quantities of chemicals, dust, steam, high-pressure water, and high-speed rotating equipment

Works in extremely bright or inadequate lighting

Exposure to high noise levels and body vibration

Works in confined workspaces, awkward positions, and high places

Exposure to minor burns, cuts, bites, or stings

Disclaimer:

Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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