EVEREVE inspires women to move forward in their fashion and in their lives by offering modern, curated pieces-along with expert styling-to ensure women feel confidently put together. Our 100+ stores, booming e-commerce business and a fast-growing subscription box service, Trendsend, reach over one million customers every year.
Living our core values and treating everyone with HEART (humility, empathy, authenticity, relationships, tenacity) creates a shared purpose and collaborative community-and it's also a key part of our success. Join our team to help shape the future of an ever-growing, ever-evolving brand.
Job Classification: Non-Exempt
Location: Edina, MN (not a remote position)
Position Overview: Do you enjoy problem solving and being a part of technology initiatives that have real impact on end users and propel business growth? EVEREVE is seeking an entrepreneurial-minded Technology Solutions Coordinator to help build and enhance our technology systems and infrastructure as we continue to grow our brand nationally.
In this role, as a part of our Technology Initiatives group, you will address home office and store technology-related issues, collaborate on the rollout of various initiatives, and test and troubleshoot our systems. Your attention to detail will ensure the stability and security of our data and information systems and deliver the highest level of service to EVEREVE's internal and external customers. You'll have the opportunity to stretch your analytical abilities and develop thoughtful and creative IT solutions that impact and support our customers, stores and Home Office.
Reports to: Technology Support Team Manager
Coordinate and collaborate in key technology initiatives that include: - Resolve technology helpdesk tickets from Home Office or store team members
- Troubleshoot team or customer-reported issues related to our internal systems, including our ecommerce or Trendsend channels
- Performing Quality Assurance (QA) testing of our software development
- PCI Compliance and security monitoring and remediation
- Support office and store technology infrastructure, including best practices for inventory management, security management and software deployment
- Conduct new team member onboarding, including O365 / G-Suite Administration
A "day in the life" may find you: - Planning, directing and supporting data and workflow needs of our team members
- Understanding how business needs are met by each existing IT system; working with internal partners to identify ongoing or new business needs and finding IT solutions to support
- Understanding system integrations and troubleshooting as needed
- Monitoring performance of applications and websites; identifying, diagnosing, and troubleshooting issues as necessary
- Planning, testing, and implementing process and configuration changes across the organization
- Maintaining day-to-day helpdesk tickets including fielding escalated user questions, making minor customizations, troubleshooting issues, and working with 3rd party vendor support as needed
- Understanding Point of Sale (POS) System functionality and integration with ERP, planning and testing enhancements and diagnosing and troubleshoot issues as necessary
- Assisting with all IT aspects of Retail operation, including IT infrastructure, hardware, POS software and integration with ERP
- Coordinating adjustments and fixes with partners as necessary for all IT systems
Requirements
What you'll bring to EVEREVE: - Degree or equivalent work experience in Technology, Business Administration, or Technical Support related discipline with technology focus
- Minimum of 4 years in a technical support, quality assurance, or similar role?
- Creativity, curiosity, and a strong desire to add value to our customer/end-user experience. Self-driven and comfortable with uncertainty
- A love for overcoming challenges and solving problems
- Experience with retail software systems or ERP
- Experience with Zendesk is a plus
- Sense of urgency to solve immediate issues
- Ability to manage multiple concurrent activities to completion
- Tenacity and follow through to see new and ongoing projects through to completion
- Excellent communication skills and ability to foster strong team partnerships
EVEREVE Benefits and Perks:- Flex PTO: Enjoy a generous bank of PTO to plan and use as you need it
- Affordable Health Insurance: 80% employer-paid premiums for medical and dental for team members; 50% covered for eligible partners, spouses and dependents
- Parental Leave: Generous paid leave benefits for maternity, paternity and adoption to enjoy time with your growing family
- Flex Spending Accounts: Benefit from pre-tax savings for out-of-pocket healthcare or dependent/daycare costs
- Additional Insurance: Company paid life insurance and short-term disability
- 401k +5% Match. Contribute to your financial future and receive a 5% company match with immediate vesting upon enrollment
- Fashion Discount: Enjoy a 30% discount on all EVEREVE product when you shop in our stores
- Hybrid Work Model: Offers the balance of work from home flexibility with 3-day in-office presence to build connection with team members
- Culture of Purpose: Experience a culture of purpose rooted in our HEART Values - Humility, Empathy, Authenticity, Relationship and Tenacity
Salary Description
$57-$70K + bonus