Technology

New Home Co. is a new generation homebuilder focused on the design, construction and sale of innovative and consumer-driven homes across major metropolitan areas in Arizona, California, Colorado, Oregon, Texas, and Washington. Our commitment to excellence has earned us industry-wide recognition, including 2019 Builder of the Year by Professional Builder and the fastest-growing private builder in the country by Home Builder Executive in 2024

As a proud recipient of the 2025 USA Today's Top Workplace award, we believe that PEOPLE matter. The strength of our homes is built upon a foundation of focused, energized, and dedicated team members. Our goal is to provide a workplace where you are successful in doing the best work of your life. Join our team, and let's Move Forward together.

Check out NWHM's 2023 Corporate Sustainability Report

Position Job Title: Technology, Service Management Intern
FLSA Status: Hourly, Non-Exempt
Job Location: Irvine, Office
Duration: 6/2/25 - 7/25/25

Position Summary
The New Home Co. Internship Program is designed to provide hands-on experience in the dynamic field of New Home Sales and Technology. The Technology Intern will have the opportunity to gain an in-depth IT understanding and apply those skills to specific tasks and projects.

Throughout the internship, the intern will engage in key technology tasks, including learning IT service platforms, developing proof-of-concepts, and analyzing service performance metrics. This role provides valuable exposure to both the technology and construction aspects of the business, offering insight into how IT supports and enhances the homebuilding industry.

Job Duties:

• General & Administrative Duties:
  • System Training & Exploration: Learn the ins and outs of FreshService Enterprise Edition and the Freddy AI Agent through guided training sessions and self-paced exploration.
  • Process Review & Documentation: Conduct an in-depth review of existing Service Desk and ITSM processes (Incident Management, Knowledge Base, Asset Management, etc.) and identify bottlenecks or areas for improvement.
  • Proof-of-Concept Projects: Design and develop one or two proof-of-concept projects that demonstrate how AI-driven solutions or process improvements can enhance service delivery and operational efficiency.
  • Data Collection & Analysis: Gather and analyze performance data (e.g., ticket volumes, resolution times) to support the identification of improvement opportunities and to validate the impact of implemented changes.
• Shadowing/Meeting Attendance:
  • Comprehensive, hands-on training, providing practical experience with leading ITSM tools.
  • Regular one-on-one mentoring and feedback sessions with experienced IT service management professionals, fostering professional growth and technical expertise.
  • Participate in team meetings, executive briefings, and cross-departmental sessions, enhancing professional networking and industry insight.
  • Direct involvement in real-world projects that impact operational efficiency.
  • Access to workshops and seminars focused on IT service management, process improvement, and emerging technology trends, helping to build a robust skill set for future career opportunities.
• Special Projects:
  • The Final Internship Project is an opportunityfor the intern to showcase the skills, knowledge, and insights they have gained throughout the program. This project will be presented to supervisors and team members, serving as both a reflection of the intern's journey and a valuable overview of their contributions to the organization.

Benefits

• Gain valuable experience in the residential construction and real estate industries.
• Attend workshops designed to build professional development and career readiness.
• Participate in executive meetings to learn from senior leadership and gain insight into high-level business strategy.
• Network with professionals in the homebuilding and real estate sectors.

Position Qualifications
Education

• Currently enrolled in a collegiate program

Skills

• Detail-oriented, organized and follows tasks through to completion.
• Able to manage time wisely and work within deadlines.
• Strong written and verbal communication skills.
• Flexible, able to anticipate, prioritize and multi-task.
• Must be computer literate, with intermediate experience in Windows, Word, and Excel
• Familiarity with IT service management software, preferably FreshService Enterprise Edition, or a strong aptitude for learning new platforms.
• Basic understanding of ITIL principles and key ITSM processes (Incident, Problem, Change, and Asset Management).
• Ability to perform data analysis, identify trends, and propose data-driven improvements.
• Capable of working independently and as part of a small team.

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Similarly, the work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements:
Requires the ability to hear, type and talk in addition to sitting 100% of the time. The primary work location is a corporate office with low to moderate noise levels.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required. New Home Co. retains the discretion to add or change job duties at any time.