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Be the light to help us keep our customers connected. If you are interested in a career and not just a position, Tampa Electric is the place to be. Tampa Electric offers competitive pay, a comprehensive benefits package and opportunities for growth and development in a friendly and professional work environment. We embrace diversity and the inclusion of all. We believe our differences, unique perspectives and talents are our strengths and integral to the success of our company.
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Tampa Electric is a subsidiary of Emera Inc., a family of energy companies which also includes TECO Peoples Gas and New Mexico Gas Company. Emera provides energy to residential and commercial customers in the United States, Canada, and the Caribbean, with career opportunities available in all of these locations.
This position can be hired at four different levels:
• Technology Analyst I
• Technology Analyst II
• Technology Analyst Sr
• Technology Analyst Lead Technology Analyst I
POSITION CONCEPT
The Technology Analyst I is an entry level position on the Technical Application team. Follows established policies and procedures to support, administration, configuration, data administration, and testing of computer systems and applications core to Electric Delivery (ED). Work under direct supervision and the guidance of more senior team members on routine assignments servicing customers, technical team members, and programming team members with technology enablement.
PRIMARY DUTIES AND RESPONSIBILITIES
• Learns and performs basic configuration and tests computer-based applications which support ED. (20%)
• Creates reports, queries and data extracts of limited diversity, providing data to users as requested. (20%)
• Assists with assignments or projects providing input related to definition of requirements and recommendations of appropriate solutions. (20%)
• Serves as a liaison between ED and other technical groups, develops relationships with key customers including face-to-face, on-site interactions, and meets/communicates with end-users and stakeholders to provide timely and accurate information and updates. (15%)
• Builds a thorough understanding of supported business areas and current and future processes. (15%)
• Monitors supported applications to ensure data integrity and accuracy. (10%) QUALIFICATIONS
Education
Required: High school diploma or equivalent.
Preferred: Associate's Degree in business or related technology field.
Related Experience
Required: 2 years experience with electrical grid, electrical distribution or transmission.
Knowledge/Skills/Abilities
Required:
• Proficient in development fundamentals
• Proficient in data collection and analysis
• Knowledge of power flow across electrical grid transmission and distribution devices and systems
• Ability to learn surrounding control room functions and workflows
• Knowledge of work management systems and workflows with the ability to baseline test results
• Knowledge of resource management systems and workflows with the ability to baseline test results
• Knowledge of GIS systems and workflows
• Ability to provide end-user support or process analysis related to geographic information systems, work management systems, energy management systems, or outage management systems
• Proficient in writing queries and reports with knowledge of related technical applications
• Proficient in customer service principles to provide technology enabled information and solutions across electric delivery operations and business functions Preferred:
• Knowledge of Tampa Electric's unique power grid and systems
• Knowledge of electrical transmission/distribution modeling practices
• Proficient in risk management related to data privacy, specifically implementing data protection measures to safeguard customer information, ensuring compliance with regulatory standards, and mitigating risks associated with data breaches.
• Skilled with any of the following technical applications: Standard Query Language (SQL), Report Writing Tool, Oracle PLSQL Developer, SAP ERP, SAP CRB, GTech, Work Pro, Arcos RA Light, Arcos Smart, Arcos Crew Manager, Arcos Callout Technology Analyst II
POSITION CONCEPT:
The Technology Analyst II follows policies and procedures to support, administration, configuration, data administration, and testing of computer systems and applications core to Electric Delivery (ED). Work under general supervision and the guidance of more senior team members on less routine assignments servicing customers, technical team members, and programming team members with technology enablement.
PRIMARY DUTIES AND RESPONSIBILITIES
• Provides support for low complex systems, applications, interfaces and processes with guidance. (20%)
• Creates unique reports, queries and data extracts of low complexity, providing data to users as requested. (20%)
• Assists with assignments or projects providing input related to definition of requirements and recommendations of appropriate solutions. (15%)
• Serves as a liaison between ED and other technical groups, develops relationships with key customers including face-to-face, on-site interactions, and meets/communicates with end-users and stakeholders to provide timely and accurate information and updates. (15%)
• Independently defines scope and objectives for assigned small to medium sized tasks. (10%)
• Maintains a thorough understanding of supported business areas and current and future processes. (10%)
• Monitors supported applications to ensure data integrity and accuracy. (10%) QUALIFICATIONS
Education
Required: High school diploma or equivalent.
Preferred: Associate's Degree in business or related technology field.
Related Experience
Required: 3 years experience with electrical grid, electrical distribution or transmission.
Experience must include creating SQL queries and system testing.
Knowledge/Skills/Abilities
Required:
• Proficient in development fundamentals
• Proficient in data collection and analysis
• Knowledge of power flow across electrical grid transmission and distribution devices and systems
• Ability to learn surrounding control room functions and workflows
• Knowledge of work management systems and workflows with the ability to baseline test results
• Knowledge of resource management systems and workflows with the ability to baseline test results
• Knowledge of GIS systems and workflows
• Ability to provide end-user support or process analysis related to geographic information systems, work management systems, energy management systems, or outage management systems
• Proficient in writing queries and reports with knowledge of related technical applications
• Proficient in customer service principles to provide technology enabled information and solutions across electric delivery operations and business functions
• Building relationships and working collaboratively across business functions
• Providing proactive written and oral communication
• Employing logical reasoning to make and defend decisions
• Solving problems and providing end-user support
• Managing projects
• Exercising attention to detail and time management
• Taking initiative to learn and source information independently Preferred:
• Knowledge of Tampa Electric's unique power grid and systems
• Knowledge of electrical transmission/distribution modeling practices
• Proficient in risk management related to data privacy, specifically implementing data protection measures to safeguard customer information, ensuring compliance with regulatory standards, and mitigating risks associated with data breaches.
• Skilled with any of the following technical applications: Standard Query Language (SQL), Report Writing Tool, Oracle PLSQL Developer, SAP ERP, SAP CRB, GTech, Work Pro, Arcos RA Light, Arcos Smart, Arcos Crew Manager, Arcos Callout Technology Analyst Sr
POSITION CONCEPT:
The Technology Analyst Sr operates with minimal supervision, leading medium-sized projects and providing advanced technical support for application issues core to Electric Delivery (ED). Translate business requirements into functional specifications, ensuring alignment with strategic plans. Act as a liaison between ED and technical groups foster relationships with key customers and stakeholders. Mentor less experienced analysts, optimize workflows, and contribute to the development of training programs and end-user documentation.
PRIMARY DUTIES AND RESPONSIBILITIES
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Date Posted: 11 May 2025
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