Key Elements and Essential Tasks
Management of critical alarms related to building mechanical infrastructure, fire, and life safety, through Building Automation Systems
Responsible for tracking, escalating, and communicating incidents with potential for business disruption through established channels and protocols
Assist field operations with troubleshooting equipment utilizing building automation system information, evaluating trend data, and performing overrides
Assist in coordinating building shutdown activities through building automation system and notifications to stakeholders
Validate approval of vendor activity prior to work beginning
Perform pro-active virtual tours of all facility systems for proper operation
Receive, generate and process work orders in designated syste m and dispatch technicians and follow up as appropriate
Manage, maintain and issue required shift reports
Familiar with Building Automation Systems and their functionality
Customer service focused
Any and all other duties and tasks assigned
MINIMUM REQUIREMENTS
High School diploma or GED equivalent
Preferred degree/education in technology related field from accredited university/college
Strong knowledge of computer applications including Word and Excel
Excellent written and verbal communication skills
Ability to consistently develop accurate periodic reports, under client defined critical deadlines
Time management, multi-tasking, and organization skills with strong attention to detail
Self-starter and must be able to work in a fast paced, high-volume environment
Shifts vary to include both nights and weekends, availability is required
Preferred, but not required , experience in Building automation systems
Ability to analyze the operation of various systems, determine the cause of any problems/malfunctions and take corrective action as required
Understanding of technology, software applications and computer systems
C ustomer focus and customer service skills
Strong Interpersonal skills
Ability to remain calm during stressful or emergent situations