Position Title: Technician, NOC
Department: Distribution, Infrastructure & Operations
Corporate Area: Digital & Marketing
Status: Regular, Full time NonExempt
Manager Title: Director, Distribution Operations
Position Overview: Provide operational support for the PBS distribution systems located at the PBS Technology Center in Alexandria, Virginia.
Key responsibilities will include, but are not limited to: - Maintain operational support of systems to meet the PBS goal of 99.95% on-air reliability.
- Provide support for master control, ingest and Quality Control (QC) functions.
- Monitor multiple program streams fed via satellite to PBS member stations.
- Report issues pertaining to media transfers and missing media.
- Respond, resolve, and escalate system issues (on air & off air).
- Modify automation schedules (playlist and record) to accommodate last minute changes.
- Monitor live record functions controlled by automation.
- Monitor the technical performance of the automation system and associated devices.
- Monitor the technical performance of the video servers and associated playout and record ports.
- Coordinate program ingests and any last-minute schedule changes with other PBS units and departments.
- Log operational problems by issuing an air discrepancy report or equipment trouble report.
- Maintain transmission logs.
- Perform technical evaluations on program submissions to determine if the material conforms to the PBS Technical Operating Specifications (TOS).
- Write, review, and update operational SOP's.
- Participate in meetings to review, update, or modify operational workflows or procedures.
- Perform other duties as assigned.
Requirements for success: - Bachelor's degree in communications or related discipline or industry experience.
- Minimum two years of prior master control experience in a broadcast or cable television environment.
- Excellent computer skills including Microsoft Word, Excel, and Outlook.
- Knowledge of analog and digital television, video, audio, control, automation, video servers, switchers, routers, and other television equipment.
- Knowledge of public television including the needs of PBS, member stations and producers.
- Knowledge and experience with the following systems or equivalent: Imagine ADC automation, BroadView traffic system
- Ability to work independently on assignments and report back on progress.
- Excellent time management skills - must be able to prioritize tasks and adapt to rapidly changing system requirements with minimum supervision.
- Excellent stress and crisis management skills - must be able to make informed and appropriate decisions under pressure.
- Strong interpersonal and communications skills - must be able to work comfortably in highly diverse, cross departmental teams and interact effectively with member station representatives.
- Experience in a broadcast or cable television environment is required.
- Experience in public broadcasting preferred.
- This position is shift based and will require evening, overnight, holiday and weekend work.
- This position requires standing, and the ability to lift physical equipment.
PBS is an Equal Opportunity Employer in accordance with the EEOC and the Commonwealth of Virginia.