Description
Company Overview:
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there's really only one: Zones - First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on and LinkedIn and Facebook.
Position Overview:
Term: 6 months - 1 year
Location: Salisbury, NC 37203
Pay: up to $55/hr
Hours: Standard Business/ Hybrid role: 3 days on-site, 2 days remote
What you'll do as the AV Technical Writer:
The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.
The Technical Writer for AV Collaboration Technology will work with the EUS Digital Media manager on creating create clear and concise documentation for products and services, including user manuals, guides, and SOPs and governance policies ensuring users can effectively utilize Microsoft Teams Room & Large Room Audio/Video technology.
- Work with Digital Media manager in creating end user documentation for use of Microsoft Teams Rooms and other Audio Video systems deployed at ADUSA campuses.
- Work with lead digital media engineers on transferring technical documentation to formal processes and procedures for non-technical consumption as well as more formal technical design and architecture documentation for departmental posterity.
- Develop governance structure for review of next generation Microsoft Teams Room technology.
- Improve and rewrite existing documentation for Service Now knowledge-based articles.
What you will bring to the team:
- 3- 5 years of experience in technical writing, preferably in the technology or audio video industry.
- Must be able to simplify complex, technical information for business colleagues who have non-technical backgrounds.
- Create technical guides and procedures related to department standards for Microsoft Teams Room installation or Audio/Video integration.
- Experience translating complex technical concepts into clear, concise, and accessible content for various audiences.
- Ability to prioritize and execute tasks in a fast-changing environment.
- Strong written and verbal communications skills
- Familiarity with Microsoft Teams Rooms and Audio Video technology (plus but not required)
- Experience creating and updating SharePoint sites
- Excellent attention to detail and organizational skills.
- Self-starter with the ability to manage multiple projects and deadlines.
- 3+ years experience with Service Now (KB Article Creation)
Zones offers a comprehensive Benefits package
While we're committed to providing top-tier solutions, we're just as committed to supporting our own team. As a valued team member, you will be eligible for a comprehensive benefits package that includes medical coverage, as well as state-mandated sick leave, along with other benefits designed to support your well-being and work-life balance. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.
At Zones, work is more than a job -with exciting careers with a global team who are client centric, have a passion for tech, who embrace change and lifelong learning in a collaborative culture. If you're interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.
Zones participates in E-Verify. E-Verify is a system that compares information from a team member's Form I-9 to federal records to confirm their eligibility to work in the United States.