Technical Writer - Entry
Austin, TX-78759
6+ months
Hybrid role (Wed, Thur and alt Fri in office every week)
Pre-Vetting Questions:
Do you have experience with Madcap Flare?
Do you have experience working with developer facing documentation?
Do you have any experience in the payments industry?
Details:
We are seeking a Technical Writer to join our Information Development team.
Our technical writers create client-facing documents that help customers set up and use our products and services.
Successful candidates will thrive in a fast-moving environment, while demonstrating flexibility, self-motivation, and a willingness to contribute to a dynamic team.
Strong interpersonal and writing are required. In addition to these skills, you will be expected to develop an expertise with our authoring and publishing tools.
Essential Duties and Responsibilities
Understand and adhere to department style and process guidelines.
Understand product development methodologies in an Agile environment.
Foster and maintain positive working relationships with other team members and key stakeholders.
Research and document new and updated features for products.
Improve existing documentation.
Attend project meetings, create schedules, and report progress on a regular basis
Collaborate with developers, designers, product managers, and customer support to ensure accuracy and quality of documentation to contribute to a positive user experience.
Previous experience with MadCap Flare, DITA documentation and XML documentation tools.
Knowledge of eCommerce applications or the payments industry
Experience with APIs and writing for a Developer audience
Qualifications
Minimum Qualifications: 2 or more years of work experience with a Bachelor's Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)
Preferred Qualifications:
3 or more years of work experience with a Bachelor's Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
1 to 2 years writing a publishing environment