Technical Training Manager

Job Description:

The Technical Training Manager is responsible for supporting the Ownership Team with a focus on quality, technical support, pre-delivery inspection (PDI) management, and technical training for distributors in the region. The ideal candidate will possess strong organizational skills, technical knowledge, and the ability to communicate effectively with cross-functional teams, as well as distributors and dealerships.

Key Responsibilities

Technical Support:

• Review the GSW Hotline cases that are open, and support Distributors by providing solution to their requests.
• Support Distributors with usage of diagnostic tools is required, such as KDS, D-Logger.
• Provide real-time support too hard to fix problems using KDS-remote tool.
• Technical support for repair procedures in shop manuals, TSB monitoring for Distributors and Dealerships.
• Support Distributors with access to DDMS platforms and all its content: GQIS, GPMS, GSW, KCVG, ieVHC.
• Development of strategies and guidelines for improvement of distributors technical support.

Pre-Delivery Inspection (PDI) Management:

• Monitor distributor vehicle stock management and inspections monthly.
• Implement and monitor the GPMS platform.
• Develop strategies to improve distributor PDI management.

Technical Training:

• Develop and deliver technical training courses for new models, technologies, and diagnostic programs to distributor instructors.
• Conduct annual Training Needs Analysis (TNA), gather data, and analyze results for the development of training programs.
• Oversee the management of KDA system usage and reporting for distributors.
• Manage training center facilities, tools, inventory, and vehicles.
• Create strategies to improve the quality of technical training provided to distributors.

Other Responsibilities:

• Manage and implement the Regional Skills Cup.
• Coordinate and manage the annual Instructor Seminar.
• Provide support to the Warranty Team in analyzing claims and technical information.
• Offer support to the technical team on onsite support for hard-to-diagnose vehicles, investigation, and quality improvements.

Qualifications and Skills:

• Bachelor's degree in business administration, Engineering, or a related field.
• Minimum of 3-5 years of experience in a Technical Support role within the automotive industry.
• Strong technical knowledge, including diagnostic tools and repair procedures.
• Excellent communication, problem-solving, and analytical skills.
• Experience with managing distributor networks and training programs.
• Proficiency in technical support platforms and tools (e.g., KDS, GPMS, DDMS, etc.).
• Ability to work in a fast-paced environment and manage multiple projects.
• Proficient in English and Spanish, both written and spoken
• Strong skills in MS Office (Excel, PowerPoint)

Work Environment:

• Fast-paced and dynamic team.
• Frequent interaction with distributors and internal technical teams.
• Regular travel to distributor locations as required.

Other Employee Benefits

• Auto allowance
• Meal allowance
• Work cell phone & plan
• Etc.

Probation Period: 3 months

Candidates for this position must have the legal authority to work in the United States

Job Type: Full-time

Pay: $75,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Education:

• Bachelor's (Preferred)

Language:

• English and Spanish (Required)