Technical Support Specialist - Mining Technology
Remote position with preference for a person located in Salt Lake City, UT or Elko, NV
IDS GeoRadar, part of Hexagon, is a growing and innovative geotechnical monitoring company specializing in providing cutting edge solutions for mining, infrastructure, and civil industries. We leverage advanced technologies like InSAR and ground-based monitoring (GPR) to provide our clients with critical data for risk management and operational efficiency. As a small dynamic team, we offer a collaborative and impactful work environment.
Position Summary
Install, commission, maintain and troubleshoot IDS GeoRadar IBIS ground based radar systems that track slope stability for mining and civil engineering customers. Provide hands on training and 24/7 technical support to ensure safe, reliable system performance.
Key Responsibilities
-Field Service
- Install, configure, maintain, and decommission IBIS radar systems and ancillary hardware.
- Perform routine inspections, firmware/software upgrades and on site repairs.
- Service small diesel generators and electric jack systems.
- Identify and repair electrical, mechanical, networking and software faults.
- Log all case details in Salesforce; write clear service and incident reports.
- Manage spare parts stock; prepare and track shipments to and from customer sites or the factory.
-Customer Support & Training
- Deliver on site and remote training for hardware, software and data analysis.
- Take part in a scheduled 24/7 on call rotation in order to diagnose and resolve issues via phone, email, and or remote access.
-Collaboration & Continuous Improvement
- Escalate recurring issues to second support; help develop troubleshooting guides and training materials.
- Collaboration with other divisions in order to make necessary improvements to our processes.
Required Qualifications
-Education: Associate degree in electrical, mechanical, automotive, industrial automation, geoscience or and or related field.
-Experience: 2 + years in field service, equipment repair or similar technical support role.
-Technical:
- Proficiency troubleshooting electrical circuits, IT/network connectivity and Windows based software.
- Ability to read schematics, diagrams and technical manuals.
- Experience with small diesel engines for diagnostics and repairs.
- Excellent verbal and written communication skills.
-Soft Skills: Strong communication, customer service mindset, independent problem solver, and experience with Microsoft Office tools.
-Work & Travel: Able to work outdoors in all weather, lift up to 50 lbs, and travel 50 % - often on short notice, weekends or holidays.
-Licenses: Valid driver's license (ability to tow a utility trailer) and passport.
Desired Qualifications
- Knowledge of structural geology, geological principles, and their applications for slope movement analysis.
- Network configuration / troubleshooting expertise.
- Small diesel engine maintenance experience.
- Knowledge and experience with CRM style platforms.
- OSHA or MSHA certification.
- 1 year of experience in the mining industry.
- Experience with towing utility trailers.
Work Environment
- Active mine sites and remote locations; exposure to weather, noise, dust, and heavy equipment.
- Office hours Monday-Friday 08:00-16:00 when not on site.
- Occasional overseas travel (e.g., Europe, Latin America) for training or projects.
What you can expect:
- Starting salary range - 65,000.00 to 75,000.00 USD + bonus.
- Comprehensive benefits package including retirement, healthcare, vision, life insurance, and other insurance options such as accidental D&D, short term and long-term disability, hospitalization and critical care options.
- Commuter benefits, pre-paid legal counseling, tuition reimbursement, low-cost identity protection and employee and family assistance program.
Equal Opportunity Employer
IDS GeoRadar North America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other legally protected characteristic.
At Hexagon, we work to be the place where a diverse mix of talented people want to come, stay, and to do their best work. We know our company runs on the hard work and dedication or our passionate and creative employees, and that diversity of thought makes us better each day.