Location: Chandler, AZ (Hybrid - 3 Days Onsite, 2 Days Remote)
Employment Type: W2 Only
Duration: Minimum 12-month contract
Experience Level: Minimum 3+ years
Candidate Criteria: Local candidates only (must be able to commute to Chandler, AZ)
We are seeking a
Technical Support Specialist with a strong foundation in major incident management, production support, and operational leadership to join our IT operations team. The ideal candidate will demonstrate technical versatility, strong communication skills, and the ability to manage high-pressure environments. This is a hybrid role based in Chandler, AZ.
- Serve as the central point of coordination during high-priority incidents and production outages.
- Ensure all teams are engaged and aligned to resolve issues efficiently.
- Escalate appropriately and reprioritize tasks based on situational needs.
- Provide support for monthly Integrated/Infrastructure releases.
- Engage in incident, problem, event, and release management using ITIL best practices.
- Independently lead incident triage efforts in a large-scale IT production environment.
- Deliver high-quality written and verbal communications tailored to technical and business stakeholders.
- Act as a technical generalist across diverse platforms and tools.
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- 3-5 years of relevant experience in IT operations or technical support roles.
- Proven experience in incident triage and major incident management.
- Familiarity with ITIL frameworks including Incident, Problem, Change, and Release Management.
- Working knowledge of:
- Splunk, AppDynamics, Remedy, Autosys, Shell Scripting
- Windows, Linux, .NET technologies, Oracle, Mulesoft, Openshift
- Tools: myCTO, Microsoft Office Suite (Excel, Project, Visio)
- Ability to perform under pressure and adapt to shifting priorities.
- Strong strategic thinking and decision-making capabilities.
- Excellent verbal and written communication skills.
- Team-oriented with the capability to work independently when needed.
Preferred Qualifications: - Experience working in global, enterprise-scale environments.
- Background in both technical and customer service roles.
- Exposure to DevOps or Infrastructure as Code environments is a plus.
Work Schedule & Conditions: - Must be flexible to work extended hours and/or weekends as required.
- This role requires on-site presence in Chandler, AZ three days per week.
TopTech Talent is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, citizenship status, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.
Third-party recruiters, please do not reach out for this role.