Technical Support Specialist Medix Healthcare
FULLY REMOTE, EQUIPMENT PROVIDED
DO NOT APPLY IF YOU LIVE IN CALIFORNIA Full time, 40 Hours per week, Need Flexibility
$21.15-23.50/hour
Job Details Hourly
$23.50-25.00/hour
Job Type
Full-Time
Qualifications - HS Diploma or GED
- At least two years related experience required.
- Terrific deskside manner; and an ability to support users
- Proficiency with Mac OS, and Windows
- Understanding and familiarity with cloud based platforms: Google GSuite, Box, Jira, Salesforce, and AWS.
- 50+ Words typed per minute
- Must be able to conduct video meetings
Essential Duties and Responsibilities: As a Technical Support Specialist you will
- Responsible for answering members' calls, emails, and live chats regarding Technical Issues, Support, and other issues related to product.
- Build positive relationships by going above and beyond with customer service, ensuring that all questions and issues are handled appropriately.
- Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality
- Identify and escalate priority issues that need immediate attention via established workflows
- Provide support to our Expert users on our proprietary application
- Track issues through a ticket queue and ensure prompt resolution
- Responsible for meeting established performance metrics
- Other duties as assigned
Work Environment: This position is going to be REMOTE. Job Type: Full-time
$23.50 - 25.00 /hour
Schedule:
- Full time, 40 hours per week, Need Flexibility
For California Applicants:
We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA).
This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.