Technical Support Specialist

Who We Are

EarthCam is the global leader in providing webcam content, technology and services. Founded in 1996, EarthCam provides live streaming video, time-lapse construction cameras, and Software-as-a-Service (SaaS) for AI-powered visual asset management, leveraged through our intuitive Control Center 8 dashboard which integrates with leading project management software. EarthCam leads the industry with the highest resolution imagery available, to empower building information modelling (BIM) and Virtual Design Construction (VDC) teams with actionable visual data. EarthCam's innovations include the world's first outdoor gigapixel panorama camera system, and the first ever 5G construction camera. EarthCam has documented over a trillion dollars of construction projects around the world. The company is headquartered on a 10-acre campus in Northern New Jersey.

We are seeking an analytical and inquisitive Technical Support Representative to join our growing team.

Responsibilities

Respond to client, partner or service-provider inquiries using standard scripts, dialogues, or talking points

Ensure the use of appropriate communication channels, including phone, chat or email

Gather customer's information and determine the priority of incoming requests

Evaluate and analyze symptoms in a highly technical environment

Guide callers to the correct digital assets, company products or services

Review and screen e-tickets related to potential tech issues

Follow up with clients in order to resolve issues

Maintain a log of all interactions and support activities

Train continually on software, hardware and support standards to ensure the highest level of technical support for clients

Requirements

Who YOU Are

Able to work independently and see tasks through to completion

Excellent oral and written communicator who can clearly articulate technical aspects

Translator of technical terms and concepts for non-technical users

You work well under pressure in a fast paced environment

Able to handle complex projects with many moving parts adhering to project deadlines

Unfazed by quickly changing work prioritization

Team player with focus on producing high-quality work with industry-leading results.

Diligent, detail oriented and organized

Qualifications

One year of technical client support experience

College degree or technical school certification

Knowledge/experience in OS and communication functionality (Linux, Unix, networking)

Ability to work on-site 5 days per week, full time

Technical experience working with camera-based systems such as AXIS/Milestone/Genetec a plus

Benefits

What We Offer

The EarthCam package includes excellent salaries, bonuses, benefits, and constant opportunities for development - designed to create an entrepreneurial, invigorating and satisfying environment. Our benefits include:

Health insurance (Single coverage 100% paid for by company)

Dental and vision insurance

401K Plan (with aggressive company matching)

Paid time off, plus paid holidays

Regular free breakfasts, lunches and snacks

Bicycles to ride around campus

Team BBQs and annual company Olympics

Recruitment Fraud Disclaimer EarthCam is committed to maintaining a transparent and secure recruitment process. EarthCam communicates with candidates exclusively using EarthCam email addresses and extends job offers solely by telephone. For more information about the EarthCam recruitment process and avoiding fraudulent job offers, please click here.