If this is a limited term position, it may be extended up to 24 months and/or become permanent. If this is a part-time or intermittent position, the time base may be increased up to full time.
In all job functions, employees are responsible for creating an inclusive, safe, and secure work environment that values diverse cultures, perspectives, and experiences, and is free from discrimination. Employees are expected to provide all members of the public equitable services and treatment, collaborate with underserved communities and tribal governments, and work toward improving outcomes for all Californians.
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Department of Consumer Affairs Recruitment Survey
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The IT Associate will be a team member of skilled agents in a call center environment. The diverse and collaborative team provides end user support for client computers and software in a forward-thinking technology atmosphere.
You will find additional information about the job in the Duty Statement .
Minimum Requirements You will find the Minimum Requirements in the Class Specification.
- INFORMATION TECHNOLOGY ASSOCIATE
Additional Documents - Job Application Package Checklist
- Duty Statement
Position Details Job Code :
JC-476438
Position (s):
-001
-XXX
Working Title:
Technical Support Specialist
Classification:
INFORMATION TECHNOLOGY ASSOCIATE $4,791.00 - $6,421.00 A
$5,266.00 - $7,058.00 B
$5,757.00 - $7,716.00 C
of Positions:
Multiple
Work Location:
Sacramento County
Telework:
Hybrid
Job Type:
Permanent, Full Time
Facility:
Office of Information Services
Department Information The Department of Consumer Affairs (DCA) protects and serves California consumers while ensuring a competent and fair marketplace. DCA educates consumers and protects professionals from unfair competition by unlicensed practitioners.
DCA is a unique and dynamic department consisting of 36 different boards, bureaus, a commission, and a program that license and regulate more than 3.4 million licensees in more than 280 license types including certificates, registrations, and permits. DCA has many exciting career opportunities available and is dedicated to hiring and retaining qualified employees.
Are you a highly motivated employee who enjoys providing excellent customer service and is seeking a supportive team environment? Then the Department of Consumer Affairs (DCA) is the place you are searching for. The mission of the DCA is to promote and protect the interests of California consumers. The DCA's Office of Information Services (OIS) supports 39 clients who license and regulate various industries within the state of California. The OIS performs the work to configure, test, and implement the enterprise-wide online licensing and enforcement system. The OIS is recruiting for a highly motivated and enthusiastic employee with analytical and technical skills and a commitment to continuous improvement to meet the business needs of the Department clients and enhance the protection provided to California's consumer public. A supportive team environment will welcome you.
Special Requirements - The position(s) require(s) a Background Investigation be cleared prior to being hired.
Title 11, section 703 (d) of the California Code of Regulations requires criminal record checks of all personnel who have access to Criminal Offender Record Information (CORI). Pursuant to this requirement, applicants for this position will be required to submit fingerprints to the Department of Justice and be cleared before hiring. In accordance to DCA's (CORI) procedures, clearance shall be maintained while employed in a CORI-designated position. Additionally, the position routinely works with sensitive and confidential issues and/or materials and is expected to maintain the privacy and confidentiality of documents and topics pertaining to individuals or to sensitive program matters at all times.
Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 5/19/2025
Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at . When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Department of Consumer Affairs
Office of Human Resources
Attn: Recruitment Technician JC-476438 5/19/2025
1625 North Market Blvd., Suite N-321
Sacramento , CA 95834
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Department of Consumer Affairs
Office of Human Resources
Recruitment Technician JC-476438 5/19/2025
1625 North Market Blvd., Suite N-321
Sacramento , CA 95834
The drop off location may be non-operational on weekends and holidays. 08:00 AM - 05:00 PM
08:00 AM - 05:00 PM
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
- Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at . All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
- Resume is optional. It may be included, but is not required.
- Statement of Qualifications - A Statement of Qualifications (SOQ) is required and must be submitted with your application to be considered for this position. A resume does not take the place of the SOQ. Applications without an SOQ will not be considered.
Artificial Intelligence (AI) tools can be useful in the development of written responses; however, it is important to use these tools responsibly and ethically. Where assistive tools may be used, responses within the SOQ should be your own original work. Applicants must write in their own words and avoid plagiarism. Failure to comply may be cause for disqualification.
See below for further instructions.
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.
Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
- Excellent written and verbal skills.
- Excellent customer service skills.
- Excellent time management skills.
- Team-centric work ethic.
- Reliable and Dependable.
Benefits Benefit information can be found on the CalHR website and the CalPERS website.
The Department of Consumer Affairs, Office of Information Services is located in the Natomas area, offers FREE PARKING, an in-house café, vending machines, and offers many nearby restaurants and retail stores, including Natomas Marketplace and Sacramento Gateway . Just a short distance from I 80 and I 5, with a bus stop directly in front of the building.
Contact Information . click apply for full job details