Job Title: Technical Specialist - Junior
Location: 3700 Wake Forest Rd, Raleigh, NC
Job Overview:
The Client is seeking a highly skilled Technical Specialist - Junior to support enterprise-level desktop, mobile, and endpoint management systems. This position focuses on hands-on support for Windows 11 environments, mobile devices (iOS, Android), and enterprise tools such as Intune, Tanium, and SharePoint. The ideal candidate will have excellent communication skills, Tier 3 support experience, and be capable of working 100% onsite in Raleigh, NC.
Key Responsibilities:
- Provide advanced Tier 3 support for Windows 11 desktop environments.
- Manage and troubleshoot mobile devices (iOS, Android, Apple OS).
- Administer and support Microsoft Intune for mobile device management (MDM).
- Utilize Tanium for endpoint monitoring, configuration, and compliance.
- Support and maintain SharePoint platforms.
- Document technical processes and produce clear, user-friendly documentation.
- Interact with executive-level users and resolve technical issues efficiently.
Required Skills & Experience:
- Windows 11 Support
- Mobile OS (iOS, Android, Apple OS)
- Mobile Device Management (MDM)
- Microsoft Intune
- Tanium
- SharePoint
- Tier 3 Technical Support
- Communication & Documentation Skills