Technical Support Specialist

Job Description Job Description

We are looking for an IT Support Technician. This person will assist internal and external contacts with basic technical support in-person as well as via phone, email, and chat. This job involves things like resetting passwords and basic troubleshooting.

Responsibilities:
Provide technical support in-person and via phone, email, and chat.
Enter tickets into the system
Work tickets for resolution
Troubleshoot connections (wired and wireless)
Set up work area with correct equipment

Working hours: 8:00 AM - 5:00 PM

Skills:
Advanced working knowledge of Windows and MAC OS
Basic working knowledge in Active Directory
Working knowledge of network cabling standards

Education:
High School

Experience:
1-4 years

Qualifications:
Previous tech support experience
Excellent communication skills

Please send resume for consideration.