Technical Support Specialist

Job Title: Technical Support Specialist

Department: Technical Support

Accountability: This Position reports to the Technical Support Manager

Job Description/Duties:

• Maintain a basic knowledge of all Havis products
• Works hands on with engineers and installers to demonstrate time efficient ways of installation
• Write instructions for installation test instructions for accuracy and ease of use
• Support diagnostic, repair, and testing services to customers for product returns
• Provide technical phone support to customers for product knowledge and technical issues (electrical, mounting solutions, and mobile IT)
• Travel to work sites of major customers to demonstrate installation techniques
• Trouble shoot installation problems by phone or in person, as needed
• Provide training when requested, to Havis employees and Havis customers
• Assists with special projects and field service requirements as needed

Minimum Requirements:

• Must be able to understand complex written and verbal directions and convey them to employees
• Must be able to read and analyze documents, technical procedures and government regulations
• Must have knowledge of computing device applications and OS support
• Hands-on experience with electrical/mechanical equipment repair
• Ability to maintain data entries utilizing various CRM and ERP database tools.
• Must be able to present information to groups of customers
• Must be able to solve complex problems with many variables
• Must be able to convey information clearly in verbal and written formats
• Must have manual dexterity, experience in auto install applications and be proficient in the use of hand tools and electronic test equipment
• Must be able to tolerate long periods of standing and bending
• Visual requirements include close vision, color vision, depth perception and ability to focus

Work Environment - Office Area:

• Office Equipment
• Chemicals, (See MSDS)
• Dust
• Noise

Company Details

Havis is at the forefront of revolutionizing industries by unlocking the full potential of technology to drive productivity and enhance safety through innovative mobility solutions. We take pride in being the trusted partner of choice for technology providers, enabling them to move business forward in a wide range of industries, such as Retail & Hospitality, Public Sector, Energy & Utilities, Warehouse & Distribution, Field Operations, Transportation & Logistics, Healthcare, and Military Defense.

Havis designs and manufactures market-leading Computing, Mounting, Power, and Transport Solutions. Our engineering and product development centers serve as the backbone of our commitment to excellence. With a team of highly-skilled engineers who have a deep understanding of design, manufacturing processes, and cutting-edge technologies, Havis consistently delivers products that set our market and industry standards and exceed customer expectations. Our state-of-the-art manufacturing facilities complement our engineering capabilities, allowing us to bring our design concepts to life with precision and efficiency. Our focus on quality and rigorous testing protocols ensures that our products are built to withstand the demands of real-world applications.

We are a dynamic and customer-focused company that continuously strives to meet and exceed the evolving needs of our valued customers. We firmly believe that collaboration lies at the heart of successful partnerships, and we actively engage with our clients to understand their unique requirements, challenges, and goals. By fostering open lines of communication, we work together to develop innovative solutions that drive safety, productivity, and, ultimately, customer satisfaction. Havis collaborates with partners and customers to provide product information, installation support, updates on industry testing and validation requirements to solve diverse challenges in the field.

Havis, Inc. - Website:

• Headquartered in Warminster, PA
• ISO 9001 and 14001 Certified - Quality Management System
• Fast growing company in a niche, growing marketplace
• Company offers Health, Dental, Vision and 401(k) Plan with employer match
• 100% employer paid STD, LTD and Life & ADD benefits
• Generous paid time off (PTO) and holiday benefits
• Competitive pay commensurate with education, skills, and experience

Prepared by: Technical Support Manager

Approved by: Director of Human Resources

8:30am - 5:30pm Mon-Fri