"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".Job Title: Spanish Technical Support SpecialistLocation: Phoenix, AZ, 85012 Duration: 6-Month ContractPay Rate: $20 to $23 an hour on W2Job Description:Position Overview: The Help Desk Support role is responsible for assisting clients with the issue. The role involves troubleshooting, identifying solutions, and guiding users through corrective steps to resolve technical concerns efficiently.
Key Responsibilities: - Provide technical support by identifying and resolving client issues.
- Research and deliver effective solutions while guiding clients through troubleshooting steps.
- Utilize ticketing systems to track and manage support requests.
- Maintain strong communication and customer service skills, ensuring patience and empathy while assisting users.
- Demonstrate technical proficiency in computer systems, troubleshooting, and multi-tasking in a fast-paced environment.
- Work within an office environment and handle call center operations as needed.
Required Skills & Experience: - Office environment experience
- Strong problem-solving skills and attention to detail
- Technical proficiency in computer systems and troubleshooting
- Familiarity with ticketing systems
- Ability to multitask while providing excellent customer service.
- High school diploma required & Must be Spanish Bilingual
About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities
ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.