Technical Support Specialist

Technical Support Specialist
Overview:Company Overview:Novick Corporation is a solutions company that specializes in food distribution and Nutritional supportive services to childcare centers and food service clients. Members of the team work with our childcare partners to provide healthier snack and meal options. Because we specialize in childcare, we have a full range of offerings, including food, cleaning, and paper supplies. Our ancillary services allow us to partner with our clients to help fulfill each individual program's goals for the health of their children. Services include menu planning with our nutritionists, nutritional training, portioning and serving guidelines, Serve Safe, inventory and cost control assistance, access to healthier child-friendly product and recipes, and more.
Qualifications and Requirements:
Exceptional Communication Skills: The Technical Support Specialist must possess exceptional verbal and written communication skills. This position is responsible for communicating across various levels of the organization, from associate staff to executive level, internally and externally. The Technical Support Specialist must present all written and verbal material in a clear and professional manner, taking into consideration various backgrounds, skill levels, and technological expertise. The Technical Support Specialist should be a model for a culture of interdepartmental cooperation.
Time Management and Organizational Skills: The Technical Support Specialist must have the ability to prioritize, shift directions, and multi-task while utilizing appropriate time management and organizational skills. The Technical Support Specialist should be knowledgeable on different computer programs to assist with organization and time management. This position is also able to keep their tasks moving forward and complete them within the defined expectations.
Problem-Solving Skills:The Technical Support Specialist must have superior critical thinking and problem-solving abilities. A strong attention to detail and forward thinking is necessary - anticipating any potential issues and coming up with contingency plans. The Technical Support Specialist needs to be concerned with the needs of the present while also considering and recommending any process improvement in the future.
Experience and Knowledge of:Must have: Knowledge of computer programs to include the following: Microsoft Office (to include Word, Excel, Publisher, Outlook, and PowerPoint), Adobe Acrobat, and the internet. The Technical Support Specialist should be able to quickly learn and obtain knowledge of company software as it pertains to supporting the day-to-day usage and requirements of the company's operations and the end-users of each package/system. Equipment Used:Must be familiar with operating the following equipment:Computer (laptop, desktop); Telephone (multiline land line, cell phone); Printer; Scanner; Laminator; Projector; Smartboard
Scheduling and Working Conditions:This position will typically work between 40-45 hours per week, with a full-time M-F on-site schedule and evening/weekend hours as needed.
Responsibilities Include:Primary responsibilities:

• Support to internal team on technical issues
• Training on various programs to both clients and employees
• Support Director on management of IT Help Desk issues to have tickets addressed in a timely manner
• Supporting the IT Department administratively
• Troubleshooting minor IT hardware and software issues
• Maintain process and consistency on share drive
• Create policy, procedure and tasks for IT related duties
• Assist in troubleshooting problems as they arise and consider contingency plans
• Liaison to MSP (Managed Service Provider) Secondary Responsibilities:
• Conducting research for assigned projects
• Analyzing system upgrades and making recommendations.
• Assisting in Monitoring and updating social media
• Assisting in the management of the company website
• Updating technology process documents
• Creation and updating of various templates/forms as requested
• Assist in identifying and suggesting potential improvements to procedures, processes, or tools
• Collaboration with Project Management team on IT-related projects
• Additional duties as assigned
Determinants to Measure Success:Realization and successful implementation of projects as assigned by President, VP of Finance and IT Manager
The Technical Support Specialist reports to:IT Project Manager