- Job Title: Technical Support Specialist (RDS Agent II)
- Job Type: Contract/Contract to hire
- Location: Owatonna, MN
- Salary Range: 25-30 Per Hour with potential negotiation based on experience, education, geographic location, and other factors
- Benefits: Medical, Dental, Vision, 401K, Bonus, and more
- Interview Process: 1 Virtual/1 Onsite
Position Overview
As a Level 2 RDS Agent, you will provide chat-based technical support to automotive service professionals, helping recalibrate windshield-mounted sensors such as cameras and light sensors. This is a non-phone, chat-only support role requiring strong technical knowledge, attention to detail, and customer service excellence.
Training Requirement: This role requires 100% onsite training in Owatonna, MN for the first few months. After training is complete, the role transitions to a hybrid model.
Shift Options (Monday-Saturday Coverage)
Schedules are fixed 40 hours/week (no overtime), with the following shift windows:
- 7:30 AM - 4:00 PM
- 9:00 AM - 5:30 PM
- 10:00 AM - 6:30 PM
- 1:00 PM - 9:30 PM
- Candidates must be open to occasional Saturday shifts
Primary Responsibilities:
- Provide high-quality, chat-based technical support to auto service centers.
- Assist remotely with ADAS calibration and diagnostics processes.
- Create and manage service tickets with accuracy and attention to detail.
- Follow structured procedures and technical workflows consistently.
- Collaborate with team members to share knowledge and refine processes.
Qualifications:
- Hands -on automotive diagnostics or ADAS experience, OR formal automotive training/certifications.
- Working knowledge of OE and/or aftermarket scan tools.
- Familiarity with interpreting Technical Service Bulletins (TSBs) and service manuals.
- Vehicle systems, including:
- Engine Management
- ADAS Modules
- Trailer Systems
- SRS / ABS / Braking Systems
- Steering, Suspension, and Electrical Systems
- Experience with ECU reprogramming/flashing (preferred).
- Strong diagnostic and troubleshooting skills.
- Tech-savvy, computer literate, and highly procedural.
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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance