4221 North Buffalo Street, Orchard Park, NY, USA Salary 0 per year Full Time
Benefits:
- 401(k) & 401(k) matching
- Health / Dental / Vision insurance with company contribution
- Voluntary benefits such as Disability/ Accident / Critical Illness
- Paid time off
- Paid Holidays
Summary:
NPMA is an established and successful family-owned company with deep roots in western New York. We are in search of a Technical Support Specialist to join our Business Technology department at our Corporate office in Orchard Park, NY.
This individual will join a small technical team in remotely supporting 150+ end users comprised of staff at our 68 apartment complexes in five states, as well as locally at our Corporate office. Support requests primarily involve troubleshooting and resolving issues in our core application, MRI Property Management, as well as in general hardware, software and cloud technology needs.
We place a premium on integrity and personality, strong troubleshooting skills, and thorough attention to detail. The ability to patiently work with non-technical end users via remote sessions and over the phone is critical. The person we are looking for takes pride in providing excellent customer service and demonstrates confidence, optimism and tenacity in resolving unique or undocumented issues.
Job Responsibilities:
- Support users in our core property management application (MRI), as well as with other office technology - PC's, email, internet, phones, printers, wired/wireless networking hardware.
- Resolve issues in a timely, efficient manner.
- Maintain appropriate Helpdesk Notes in documenting communication, troubleshooting steps, and resolution.
- Communicate patiently, effectively and professionally with end users, both verbally and electronically.
- Will periodically assist in configuring and/or deploying new computers/tablets.
- May assist in managing, configuring or monitoring cloud applications.
The Ideal Candidate Has:
- 2-year technical degree
- 2+ years relevant experience
- Ability to work independently while completing tasks thoroughly and on time
- A methodical approach to problem solving
- Professional attitude and personable demeanor