Adecco is currently assisting one of its clients in their search for a
Technical Support Specialist in New York, NY. Pay rate: $ 37.44/hr
Shift availability: Mon - Friday 9a-5p
For instant consideration for this role, click on Apply Now and don't forget to upload your resume. Our ideal candidate must be able to:
- Technical Support:
- Respond to and resolve user-reported technical issues via various communication channels, including phone, email or in-person.
- Troubleshoot hardware and software problems on desktops,
- laptops, mobile devices and other IT equipment.
- Install, configure and maintain operating systems, software applications and peripheral devices.
- User Assistance:
- Provide guidance on how to use software applications, troubleshoot common user errors and offer training and self service tips when possible.
- Ensure a positive customer service experience by addressing user concern and inquiries promptly and professionally.
- Documentation and Knowledge Sharing
- Create and maintain documentation for IT procedures, troubleshooting guides and knowledge base articles.
- Share knowledge with colleagues and end-users to empower them to resolve common IT issues independently.
- Continues Learning:
- Stay updated with emerging technologies and industry trends to enhance technical skills and provide innovative solutions
Education/Certification Requirements:
- High School Diploma or equivalent
- CompTIA A+, CompTIA, Netowrk+, or Google IT Support Certificates a plus
- Bachelors degree preferred
Experience requirements:
- Strong problem-solving skills
- Excellent communication skills
- Understanding cabling (testing, running, repairing)
- Familiarity with a variety of Operating Systems (Windows 10, Windows 11, MacOS)
- Knowledge of hardware components and basic networking concepts
- Ability to work independently and as part of a team
- 5+ years of IT experience preferred
Note:
This role is an onsite role, must live in/near New York, NY. Pay Details: $37.44 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance