Job Description Job Description
Our client seeks a Technical Support Engineer to join their growing team. This is an opportunity to work with a global software company that partners with hospital systems to enhance the healthcare experience through innovative technology that simplifies and connects the interactions of clinicians and patients, allowing care teams to focus on healing and health.
Location: St. Louis, MO
Job Type : Direct Hire
Shift: Monday - Friday (morning start at 5:00am or 6:00am CDT)
This position is not eligible for visa sponsorship. No Corp to Corp or 3rd party agencies. Responsibilities: - Deliver efficient, friendly, and timely customer service in accordance with service level agreements (SLAs).
- Provide 1st and 2nd level technical support for hardware and software to global users in healthcare institutions.
- Assist with triage and troubleshooting, escalating unresolved issues as needed.
- Document root causes in tickets and ensures incidents are resolved with complete customer satisfaction.
- Monitor logs and analyze trends to identify recurring issues.
- Conduct quality assurance testing with other technology teams.
- Continuously expand knowledge of helpdesk procedures, products, and services.
- Occasional rotating weekend and public holiday work.
Skills & Experience: - Minimum three years of relevant experience in technical support, application support, or a SaaS support environment.
- Skilled in Microsoft technologies, including web applications, Windows Server, MSSQL, and Azure Cloud.
- Proficiency with enterprise monitoring tools like Datadog or similar.
- Networking knowledge, including VLAN, DHCP, and DNS.
- Experience with mobile device management tools such as Airwatch is beneficial.
- Previous experience with healthcare systems is preferred.
- Familiarity with Zendesk is preferred.
- Knowledge of enterprise AV/IPTV is beneficial.
- Fluent in English (reading, writing, and speaking).
Company Description
Talent Groups-Progilisys Solutions specializes in assessing systems, architectures and application management requirements for highly diversified computing environments, both designing and deploying solutions to meet our customer's strategic business requirements. As an independent solution provider, we address the relationships between technology, people and process, and in turn recommend the optimum combination of each to help meet our customer's business and technology objectives.
Company Description Talent Groups-Progilisys Solutions specializes in assessing systems, architectures and application management requirements for highly diversified computing environments, both designing and deploying solutions to meet our customer's strategic business requirements. As an independent solution provider, we address the relationships between technology, people and process, and in turn recommend the optimum combination of each to help meet our customer's business and technology objectives.