About Us: We are a forward-thinking organization at the intersection of technology and innovation, committed to delivering exceptional IT services and scalable solutions to our users. We are currently seeking a skilled and motivated
IT Program Desktop Support Specialist with a strong background in interface troubleshooting, user account management, computer security, and experience with OpenAI technologies.
Key Responsibilities: - Provide frontline desktop support to internal users, both remotely and on-site, resolving hardware, software, and network-related issues.
- Manage and troubleshoot user accounts, access permissions, and status across various platforms (e.g., Active Directory, Microsoft 365, etc.).
- Assist in configuring and maintaining user interfaces, ensuring seamless interaction between applications and systems.
- Support the implementation and integration of OpenAI tools and APIs in business workflows.
- Monitor and enforce company-wide security policies, ensuring systems are compliant with current cybersecurity standards.
- Maintain documentation on IT procedures, known issues, and resolutions.
- Collaborate with cross-functional teams to improve system usability and end-user satisfaction.
Required Skills & Qualifications: - Proven experience in desktop support or IT helpdesk roles (2+ years preferred).
- Strong understanding of user account lifecycle management.
- Solid grasp of computer security practices, including endpoint protection, patch management, and data privacy.
- Familiarity with system interfaces and application integration troubleshooting.
- Experience with OpenAI technologies or other machine learning tools is a strong plus.
- JavaScript
- PostgreSQL
- Excellent problem-solving skills and a proactive approach to issue resolution.
- Strong communication and customer service skills.
Preferred Qualifications: - Certifications such as CompTIA A+, Security+, or Microsoft Certified: Modern Desktop Administrator Associate.
- Experience with scripting (PowerShell, Python) and basic automation.
- Understanding of API integration and AI-driven solutions in IT environments.
What We Offer: - Competitive salary and benefits package
- Opportunity to work with cutting-edge AI tools and technologies
- Dynamic and collaborative work environment
- Ongoing training and career development support
How to Apply: Please submit your resume and a brief cover letter detailing your experience and interest in the role to