This position is full-time and in person located in Irvine, CA
About ConsumerDirect
At ConsumerDirect, we're transforming the way consumers control their credit, money and privacy through innovative software solutions. As one of Orange County's Best Places to Work for four years running, we pride ourselves on a collaborative, inclusive, and growth-focused culture. Join our passionate team of professionals dedicated to making a real impact in the financial technology space. As we continue to scale and innovate, we're looking for a talented individual to join us in our mission to revolutionize the industries we serve.
Job Summary:
We are seeking a proactive and customer-focused Technical Support Specialist to serve as the bridge between our partners and internal IT teams. This role involves troubleshooting technical issues, facilitating IT solutions for partners, and ensuring seamless communication to enhance system integration and support. The ideal candidate has a strong technical background, excellent problem-solving skills, and a passion for delivering outstanding support.
Key Responsibilities:
- Act as the primary liaison between Sales, IT, and partners to resolve technical issues and ensure timely communication.
- Provide first-line support for software, system, and integration-related concerns, escalating complex issues as needed.
- Manage end-to-end API and system integrations, including vetting requests, implementation, testing, and troubleshooting.
- Join sales calls to offer technical expertise, address integration questions, and create custom solutions to support deal closures.
- Lead implementation of White Label products and other technical initiatives by gathering requirements and coordinating with internal teams.
- Assist partners with onboarding, system setup, and best practices for IT solutions
- Maintain documentation of support requests, resolutions, and system updates
- Track and communicate system changes, new features, and CRM partner updates to stakeholders.
- Identify recurring issues and work with IT teams to implement long-term solutions
- Stay updated on system changes and new product rollouts to ensure partners are informed about relevant updates
Qualifications:
- Education: Bachelor's degree in Information Technology, Computer Science, or a related field preferred
- Experience: 3+ years of experience in technical support, IT helpdesk, or a similar role
- Strong understanding of IT systems, troubleshooting methodologies, and network configurations
- Excellent communication skills with the ability to explain technical concepts to non-technical users
- Experience with CRM, ticketing systems, and IT support tools
- Ability to manage multiple priorities and provide a high level of customer service
Why Join Us?
At ConsumerDirect, we value and invest in our team members. Here's what we offer:
- Open Time Off (AKA Unlimited PTO) with our open time off policy, allowing you the flexibility to recharge when you need it.
- 10 Paid Holidays throughout the year.
- Equity in the company, making you an owner and part of our shared success.
- 401(k) retirement plan to help you save for the future.
- Comprehensive medical, dental, and vision plans with PPO and HMO options, covering employees and their dependents.
- $20,000 company-sponsored life insurance and employer-sponsored long-term disability coverage.
- A $1,500 annual stipend for learning and development to support your professional growth.
- Free daily energy drinks, coffee, and snacks.
- Health and wellness benefits, including an LA Fitness membership.
"Consumer Direct embraces diversity, culture, and equal opportunity in a serious way. We are committed to promoting a workplace that represents a wide variety of, backgrounds, perspectives, skills and experiences."