Job Title: Technical Support Specialist
Location: Holland, MI (1 day WFH)
Job Type: Full Time Permanent
Salary: $30-$35/Hr
We are looking for a
Technical Support Specialist to join a growing IT team. In this role, you'll resolve a wide range of internal IT issues while delivering an exceptional end-user experience. Ideal candidates bring 2-4 years of IT support experience, strong problem-solving skills, and proficiency with Microsoft technologies and networking basics. You'll join a collaborative, growth-focused team committed to service excellence, continuous improvement, and professional development.
Job Responsibilities of the Technical Support Specialist: - Customer Service: Providing exceptional customer service to internal end users and external vendors.
- Tier 2-3 Technical Support: Providing onsite technical support for hardware, applications, phones, network and servers.
- User Administration: Manage users and permissions with M365 Admin Portal, Entra ID, Active Directory and Group Policy.
- Project Work: Help spearhead various IT projects for the organization and various locations.
- Network & Servers: Managing the organizations Meraki equipment, LAN Network, Wi-Fi, Windows Servers and virtual servers.
- Backups & Disaster Recovery: Managed the organizations backup an disaster recovery plan.
Preferred Experience of the Technical Support Specialist: - 2+ years experience with Tech Support Level 1-2.
- Experience with an RMM tool or ticketing system such as JIRA, ConnectWise, Service Now, etc
- Experience with user administration within M365, Entra ID, Active Directory and Group Policy.
- Experience managing on-prem Windows Servers and Virtual Servers like VMware.
- Experience managing backup and disaster recovery solutions.
- Great with technical documentation.
- Motivated to learn and grow as an IT professional, working with new tech and on new projects.
- Strong customer service skills in person, virtually or over the phone.
Bonus Experience of the Technical Support Specialist: - Certifications in CompTIA, Microsoft, Cisco, etc.