Technical Support Specialist - X-Ray Systems
Location: Garner, NC (hybrid)
On-site is preferred, but we're open to remote for the right candidate.
Konica Minolta Healthcare is looking for a knowledgeable and skilled X-Ray expert to join our team as a Technical Support Specialist - X-Ray Systems in Garner, North Carolina.
If you're a seasoned X-Ray professional ready to transition into a technical support role-while still leveraging your hands-on experience-this opportunity is for you. In this role, your deep understanding of digital radiography (DR) equipment and troubleshooting will play a key role in delivering exceptional customer support and driving operational success.
As a Technical Support Specialist - X-Ray Systems, you'll serve as a critical escalation point for technical issues related to Konica Minolta X-ray systems. You'll be helping internal teams, external customers, and dealers resolve complex issues-primarily over the phone-but with a technician's hands-on mindset. Key responsibilities include:
- Providing advanced technical support for X-ray systems and components
- Troubleshooting and resolving hardware/software issues remotely
- Assisting in training and mentoring fellow team members
- Creating and updating internal knowledge documentation
- Supporting product development with feedback and technical insight
- Collaborating with multiple departments across the company
- Acting as a customer advocate while maintaining high satisfaction and NPS scores
Required Experience/Qualifications:
- 5+ years of hands-on experience servicing, installing, and maintaining X-ray systems
- Technical degree or equivalent experience in biomedical/electronics/related field
- Strong deductive reasoning and troubleshooting skills
- Excellent communication-able to clearly explain technical issues to all audiences
- Working knowledge of networks, Windows OS, and medical imaging hardware
- Ability to read technical manuals and wiring diagrams
- Comfortable in a fast-paced, customer-focused call center environment
- Experience with Konica Minolta X-ray systems is a plus but is not required
- Bonus: Multilingual (Spanish or Portuguese)
Travel
Domestic travel approximately 10-20% to alternate KMHA sites, training or install events, and possibly to Sales / Service Conferences.