Job Description Job Description
(Please submit your application through the ZipRecruiter platform as instructed. We kindly ask that you do not call regarding this position.) About S &B At
S &B, we design and manufacture premium aftermarket products for automotive enthusiasts. Our customers are passionate, knowledgeable, and demand excellence-and so do we. We're a tight-knit family business (650 employees) that has been around for over 20 years and moves fast, values initiative, and isn't afraid to push boundaries.
Position Overview We are seeking a
Technical Support Specialist to join our team in Fontana, CA. This role involves providing technical assistance to our customers, troubleshooting product issues, and ensuring a high level of customer satisfaction. The ideal candidate will have a strong automotive background, excellent communication skills, and a passion for automotive performance products.
Key Responsibilities - Respond to customer inquiries via phone, email, and chat, providing technical assistance on S&B products.
- Diagnose and troubleshoot product issues, guiding customers through solutions.
- Document customer interactions and technical issues in our CRM system.
- Collaborate with engineering and product teams to resolve complex technical problems.
- Provide feedback to product development teams based on customer experiences.
- Stay updated on product knowledge and industry trends to provide accurate information.
Qualifications - High school diploma or equivalent; technical certifications or associate degree preferred.
- Minimum of 2 years experience in technical support or a related field, preferably in the automotive industry.
- Strong problem-solving skills and attention to detail.
- Excellent verbal and written communication skills.
- Proficiency with CRM, Ticket Systems, Accounting systems and support tools.
- Ability to work independently and as part of a team.
Benefits - Competitive salary.
- Health, dental, and vision insurance.
- 401(k) with company match.
- Paid time off and holidays.
- Employee discounts on S&B products.
- Opportunities for professional development.
Join us at S&B and be part of a team that values innovation, quality, and customer satisfaction.