About Our Search
Hord Coplan Macht is seeking a Technical Support Specialist to join our Information Technology team. This role will report to the Technical Support Manager and will be based in our Conshohocken, PA office, with occasional travel to our Lancaster office. The ideal candidate will demonstrate the ability to perform and troubleshoot issues in a fast-paced and ever-changing environment. This person should also have strong verbal and written communication skills, keen attention to detail, and excellent organizational abilities.
About The Position
- Provides first level support for end-user IT requests
- Provides end-user training for hardware and software as needed
- Deploys workstations and installs software
- Performs basic problem solving and assistance on various software applications and hardware systems
- Supports audio/visual equipment in conference rooms
- Performs miscellaneous job-related duties as assigned
- Works and collaborates with team members to maximize efficiencies
About You
- Bachelor's Degree in IT preferred
- 5+ years of experience in an IT support role
- Experience troubleshooting Windows computers, mobile devices and A/V equipment
- Knowledgeable about a variety of technology
- Effective verbal and written communication skills
- Customer service oriented
- Familiarity with architectural and design software is a plus
About Our Culture
Creative. Entrepreneurial. Responsible. We care about helping people realize their potential. We do much more as a team than simply design together. We're committed to social, environmental, and community responsibility through firm wide activities and events.
About our Benefits
- Medical, Dental, and Vision Plans
- 401(K) with company match
- Company paid STD, LTD, Life
- PTO Plans
- Mentorship Programs and Professional Development
EEO Statement
HCM provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Accessibility Statement
HCM is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources at .
Please submit a cover letter explaining your IT experience related to the job description