Technical Support Specialist - Medical Technology Join our innovative team as a Technical Support Specialist for a leading medical lab device manufacturer based in the vibrant New England area. This role offers a unique blend of technical support, training, and field service duties and leverages your expertise in medical technology. You will be pivotal during the installation and training process, providing in-depth knowledge of laboratory procedures and post-sales support, which includes reagent troubleshooting, software upgrades, and direct interaction with medical professionals to enhance device utilization and satisfaction.
Salary: Base $70,000 - $85,000 per year, plus commission and annual bonuses potentially totaling an additional $7,000 - $10,000 or more.
Essential Duties and Responsibilities: - Direct problem-solving related to reagents, kits, procedures, adaptations, and software upgrades.
- Provide thorough training to medical technologists on new and existing instrumentation.
- Resolve technical and reagent-based issues to ensure optimal equipment performance.
- Post-sales support including onsite visits, telephone support, and routine follow-ups.
- Represent the company at seminars, conventions, and professional meetings to promote product awareness and gather customer feedback.
- Participation in wet workshops and providing expert advice and support.
Minimum Position Qualifications: - Bachelor's degree in Medical Technology or a relevant scientific field required.
- Minimum of 5 years of experience as a Medical Technologist.
- ASCP certification required.
- Proven track record and experience in coagulation highly desirable.
- Resident of the New England area (No relocation provided).
- Ability and willingness to travel overnight as required by the role.
Preferred Qualifications: - Experience serving as a trainer or in a customer-facing role in the clinical or medical technology field.
- Strong familiarity with regulatory requirements within laboratory settings.
- Excellent problem-solving skills with the ability to handle multiple tasks and prioritize effectively.
Skills: - In-depth knowledge of laboratory testing and procedures.
- Exceptional communication and interpersonal skills to effectively train and support staff.
- Technical proficiency with medical lab instrumentation and software.
- Strong organizational skills with attention to detail.
- Ability to work independently and handle complex situations on-site.
Benefits: - Competitive salary package with commission and potential annual bonuses.
- Company vehicle provided.
- Laptop and cellphone for business use.
- Fully paid family health insurance.
- Other benefits including dental, life insurance, 401K plan, paid time off (PTO), paid holidays, and tuition reimbursement.